Residential Assistant Program Manager

Prader-Willi Homes of Oconomowoc LLC; Town of Oconomowoc (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Health & Wellness Plans

Paid Time Off (PTO) Accrual

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program (EAP)

Employee Discount Program

Pet Insurance Discount

On-site Training Opportunities

Job summary

Prader-Willi Homes of Oconomowoc LLC is seeking an Assistant Program Manager to supervise Direct Support Professionals and lead daily operations of a residential program. You’ll balance hands-on resident care with team leadership, scheduling, and staff mentoring to ensure consistent, respectful support in a structured environment.

The role emphasizes on-site, hands-on leadership, with opportunities to influence care plans, staff development, and coordinated services across the team.

Qualifications

• Minimum of a high school diploma or GED; college degree preferred.
• At least one year of experience supporting individuals with developmental disabilities or in residential settings.
• Leadership or supervisory experience preferred.

Responsibilities

• Assist with daily resident routines, including personal care and safety.
• Supervise DSPs, provide training and model care protocols.
• Coordinate staffing, transportation, and activity schedules.
• Document resident progress and participate in ISP planning and reviews.
• Support crisis interventions and promote a respectful, structured environment.

Skills

Calm under pressure

Communication skills

Teamwork

Multitasking

Intervention techniques

Education

High school diploma or GED

College degree in human services

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewAre you passionate about making a difference in the lives of others? Do you thrive in a leadership role that supports both individuals and staff in a therapeutic, team-based environment? Prader-Willi Homes, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees.Job SummaryWe are seeking a compassionate and motivated Assistant Program Manager to join our team. In this vital leadership role, you’ll support the daily operations of the residential program and assist in supervising Direct Support Professionals (DSPs) to ensure high-quality, person-centered care. This role combines hands-on care with team leadership, scheduling, coordination of services, and mentoring staff to ensure residents receive consistent and respectful support in a structured and empowering environment.Key ResponsibilitiesResident Care & SupportAssist with daily routines including personal care, nutrition, and safety support.Monitor and implement individual support and behavior plans.Ensure timely and accurate documentation of resident progress, health, and activities.Support community integration and help foster residents’ independence through consistent structure and encouragement.Team Leadership & TrainingProvide guidance and role modeling to Direct Support Professionals (DSPs) in day-to-day care and emergency situations.Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.Promote team cohesion by demonstrating leadership presence and participating in crisis intervention support as needed.Operations & SchedulingAssist with preparing and managing staff schedules, transportation plans, and activity coordination.Respond to staffing call-ins and help secure coverage while communicating with the Program Manager.Ensure all site and vehicle maintenance issues are reported and followed up on appropriately.Communication & CollaborationCollaborate with the Program Manager, Program Coordinator, and team members to meet resident and program needs.Maintain clear, professional communication with staff, guardians, external providers, and stakeholders.Attend and contribute to meetings including ISP planning and medication reviews.ScheduleA full-time, hourly role focused on delivering hands-on leadership to program staff and direct support to residents.Flexibility is required to meet the evolving needs of the residents and team, including participation in the on-call rotation.Weekends, evenings, and holidays may be required based on staffing or resident needs.Regular travel to community settings and off-site activities is expected.Comprehensive Employee Benefits PackageAt Prader-Willi Homes, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes:Financial & Retirement Benefits401(k) Retirement Plan with MyPath Financial Wellness ResourcesEmployee Stock Ownership Plan (ESOP)On-demand Access to Earned WagesStudent Loan Pay Down AssistanceTuition ReimbursementHealth & WellnessMedical, Prescription, Dental, and Vision PlansFlexible Spending Accounts (FSA)Life & Disability InsuranceVoluntary Life Insurance OptionsAccident, Critical Illness, and Hospital Indemnity InsuranceMy Voyage Wellness ProgramWork-Life Balance & Additional PerksPaid Time Off (PTO) AccrualEmployee Assistance Program (EAP)Childcare Search AssistanceEmployee Discount Program via PerkSpotPet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners lives.QualificationsEducation & ExperienceMinimum of a high school diploma or GED. College degree in a human services field preferred.At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.Leadership or supervisory experience preferred.Ongoing participation in paid, in-service training is required—and we’ll support your learning every step of the wayRequired Skills & AttributesAbility to maintain a calm and effective demeanor in emergency and stressful situations.Strong communication skills, both written and verbal.Ability to work independently and as part of a team to deliver high-quality care.Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.Ability to effectively implement approved physical intervention techniques.Additional RequirementsMust be at least 18 years old.Must possess a valid Driver's License and have an acceptable driving record.Willingness to work with residents in a variety of environments, including home, recreational, and community settings.Additional InformationMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.