Residential AV Service Technician

Bravas; Atlanta (GA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Base salary + bonuses

Medical/dental/vision

401(k)

PTO

Job summary

BRAVAS in Atlanta seeks a Service Technician to diagnose, repair, and support smart home systems on luxury residential projects, ensuring flawless performance and top-tier client service.

You'll work with Control4, Lutron, Savant, Crestron and broader A/V networks, read schematics, coordinate with the service manager, and contribute ideas for upgrades.

Qualifications

• High school diploma or equivalent.
• 2+ years in residential A/V or smart home installation/service.
• Strong knowledge of A/V, security, lighting and home automation.
• Ability to read schematics and CAD drawings.
• Solid troubleshooting and independent work in client environments.
• Excellent communication and client service skills.
• Valid driver's license; clean driving record.

Responsibilities

• Diagnoses and resolves issues with installed systems including Control4, Lutron, Savant, and Crestron.
• Configures, programs, and troubleshoots networks, control systems, A/V, and surveillance equipment.
• Uses remote access tools to repair and stabilize network-based systems.
• Sets up remote monitoring and enrolls clients in appropriate support plans.
• Coordinates with the Service Manager to track and resolve recurring issues.
• Communicates with manufacturer tech support when needed.
• Manages parts, tracks orders, and ensures timely repairs.
• Identifies opportunities for upgrades and shares recommendations.
• Maintains accurate work orders, time entries, and job costing.
• Participates in on-call rotation as assigned.

Skills

A/V system installation

Troubleshooting

Client communication

Reading schematics / CAD

Education

High school diploma or equivalent

Tools

Control4

Lutron

Savant

Crestron

DSC

Clare

Job description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences. As the nation's #1 luxurytechnology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. Andwe're growing.

The Role

TheServiceTechniciandelivers exceptional client experiences through expertservice, troubleshooting, and system maintenance. This role is responsible for diagnosing, repairing, and supporting smart home systems across our luxury residential projects, ensuring every system performs flawlessly and every client interaction reflects the Bravas standard of excellence, while embodying our six core values: collaborative, accountable, proactive, curious, passionate, and creative.

Responsibilities

• Diagnoses and resolves issues with installed systems including Control4, LutronHomeworks, Savant, and Crestron.
• Configures, programs, andtroubleshootsnetworks, control systems, A/V, and surveillance equipment.
• Utilizesremote access tools to repair and stabilize network-based systems.
• Sets up remote monitoring platforms and enrolls clients inappropriate supportplans.
• Coordinates with theServiceManager to track, document, and resolve recurringserviceissues.
• Communicates effectively with manufacturertechsupport when necessary.
• Manages part replacements, tracks orders, and ensurestimelycompletion of repairs.
• Identifiesopportunities for system upgrades or replacements andsharesrecommendations with the team.
• Maintainsaccuraterecords of work orders, time entries, and job costing.
• Participates in on-call rotation as assigned.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in residential A/V or smart home system installation orservicepreferred.
• Strong understanding of A/V,security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
• Ability to read and interpret home schematics, plans, and CAD drawings.
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communicationand clientserviceskills with a professional demeanor.
• Valid driver's licenseand clean driving record;security licensepreferred.

Physical Requirements

• Ability to lift and carry up to 60 lbs.
• Comfortable working on ladders and in confined spaces.
• Ability to stand, stoop, and bend for extended periods.

Bravas Benefits

• Be part of something premium:Work with the nation's leader in smart home integration.
• Collaborative culture:A fun, supportive team that celebrates wins together.
• Growth opportunities:Gain exposure to the luxury design/build community and grow your career inservice.
• Competitiveperks:Basesalary + bonuses, medical/dental/vision, 401(k), PTO, and more.

Ready to Join BRAVAS?

Ifyou're hungry to grow, love being out in the field, and are excited about bringing luxury experiences to life, we'd love to meet you.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.