Residential AV Security Technician

Bravas; Franklin (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Base salary + bonuses

Medical/dental/vision insurance

401(k)

PTO

Job summary

Bravas is seeking a Security Technician to install and service security systems at client sites, ensuring satisfaction from initial install to ongoing support. You will troubleshoot security and surveillance systems and represent Bravas professionally in high-profile homes.

The role emphasizes collaboration, accountability, proactive problem-solving, and peak customer service, with local travel to job sites and on-call rotation as required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean driving record.
• Security license or relevant experience preferred.
• Excellent communication skills and ability to work in a team.

Responsibilities

• Processes service requests and assesses urgency.
• Customizes systems for connectivity per local alarm rules.
• Remotely accesses customer systems and repairs network-based solutions.
• Sets up remote monitoring and enrolls customers in plans.
• Collaborates with the Service Manager to track issues and resolutions.
• Coordinates with manufacturer tech support for replacements as needed.
• Supports small projects involving upsell and replacement sales.
• Determines billable labor and materials; coordinates with buyers for parts.

Skills

Troubleshooting

Communication skills

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

In-house job management software

Job description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences.As the nation’s #1 luxurytechnology integrator, we designand deliver premium solutions - lighting, shades,A/V, networking, homeautomation,and more, that make life effortless, beautiful,and connected.
We partner with homeowners,architects, builders,and designers on some of the most spectacularhomes in the country.Andwe’regrowing.

The Role

TheSecurityTechnicianinstallsandservicessecuritysystemsat customer job sites,activates systems for monitoring,and ensures client satisfaction fromfirst install through ongoing support. This role requires theability to troubleshootallaspects ofsecurityand surveillance systemsand torepresentBravasprofessionally in high-profile, high-demand client homes. The ideal candidate brings strongtechnicalandproblem-solving skillsand embodies our six core values: collaborative,accountable,proactive, curious, passionate,and creative.

Responsibilities

• Processes incomingservice requestsanddeterminesurgency.
• Customizes systems for connectivityand follows city/state requirements foralarmsandsecurityplans.
• Remotelyaccesses customer systemsand repairs network-based solutions.
• Sets up remote monitoring systemsand enrolls customers inservice or monitoring plans.
• Works with theService Managerand others to trackandeliminaterecurring issues.
• Coordinates with manufacturerTech Supportandadvanced replacementsas needed.
• Supports smallprojects involving upselland replacement sales.
• Determinesand collects billable laborand materialsasapplicable.
• Coordinates with buyers to ensureaccurateprocurement of required parts.
• Setsaccuratetime clock entriesand job costing.
• Provides client trainingand deliversahigh standard of customerservice.
• Participates in the on-call rotation,asrequired.
• Travelslocally to job sitesasrequired.
• Maintainsfiscal responsibility forallassetsassignedandproperty within theTechnician's care.
• Performs other dutiesasassigned.

Qualifications

• High school diplomaor equivalent.
• Valid driver's license, clean driving record,andability to passacriminal background check.
• Securitylicenseor relevant experience preferred.
• Excellent communication skillsand theability to work effectively inateam environment.
• Basic computer skills with theability to become competent in in-housejob management software.
• Strong troubleshooting skillsacrosssecurityand surveillance systems.
• Customerservice skills, including theability to work with high-profileand high-demand customers.
• Guardianshipand preservation of client confidentialityand network/homesecurity.
• Adherence tostateand federal laws, including traffic laws.

Physical Requirements

• Prolonged periods of standing, stooping, or bending may berequired.
• Must beable to liftand carry up to 60 pounds.
• Ability to work in tight spacesandat ladderheight.
• Ability to work in varying environmental conditions, including exposure to hotand cold temperatures.

Bravas Benefits

• Be part of something premium: Work with the nation’sleader in smart home integration.
• Collaborative culture:Afun, supportive team that celebrates wins together.
• Growth opportunities: Gain exposure to the luxury design/build communityand grow your career.
• Competitiveperks: Basesalary + bonuses, medical/dental/vision, 401(k), PTO,and more.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.