Service Coordinator

Albireo Energy, LLC; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Job summary

Albireo Energy, LLC is seeking a Service Manager responsible for coordinating customer communications, scheduling field labor, and maintaining service records. You will create service jobs, assist with invoicing, and ensure accurate data entry in the operating system.

You will manage preventive maintenance planning, open service calls, and support cost controls while delivering high-quality customer service and professional company representation.

Qualifications

• Degree or equivalent experience with strong administrative capability.
• Experience using ERP systems in a service environment.
• Microsoft AX is ideal, but Siebel or other ERP systems acceptable.
• Proficiency with computer applications (Excel, Outlook, Word).
• Experience in a service environment with centralized dispatch.
• Excellent interpersonal skills to represent the company professionally.
• Ability to explain technical information clearly.
• Experience in writing and understanding computer programs.

Responsibilities

• Schedule and dispatch field labor to meet customer needs and expectations.
• Create new service jobs and assist with closing work tickets; assist weekly invoicing.
• Utilize service software to open calls, plan preventive maintenance, and update customer data.
• Coordinate calls with customers to ensure expectations are met and transfer information to field tools.
• Support manpower planning and scheduling to fulfill account commitments.
• Manage service contract profitability and cost containment; bill monthly as needed.
• Deliver outstanding customer service and measure delivery quality for continuous improvement.
• Learn and perform all functions of new operating systems.

Skills

ERP systems

Microsoft Excel

Customer service

Communication

Writing

Education

Bachelor’s or Associate’s degree, or 3 years plus relevant experience

Tools

Microsoft AX

Siebel

Job description

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.
• Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers weekly for service performed.
• Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase orders.
• Assist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service tools.
• Service Manager with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitments.
• Manage service contract profitability by ensuring executed labor and materials match planned gross margin levels, execute monthly agreement billings, and effective cost containment procedures.
• Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement.
• Perform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training).

• Bachelor’s or Associate’s degree, or 3 years plus of equivalent work experience.
• Experience in using established Enterprise Resource Planning systems in a service environment.
• Microsoft AX is ideal, but others (i.e. Siebel) are acceptable.
• Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and Word.
• Experience in a service environment, where technicians are dispatched from a central hub.
• Excellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
• Possess the ability to explain technical information to relevant parties.
• Must have experience in writing as well as demonstrated understanding of computer programs.
• Have a positive attitude and a sense of humor.
• Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• 401K with Company match