Assistant Service Coordinator

The Rapid Group; Paterson (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Sick time

Growth opportunities

Job summary

The Rapid Group, via Rapid Pump & Meter Service Co., is seeking an Assistant Service Coordinator to support scheduling, dispatch, and coordination of service activities in a fast-paced environment.

You will collaborate with technicians, customers, and vendors, maintain records in service management systems, and help manage urgent assignments while ensuring smooth operations from the Paterson, NJ site.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Experience in service coordination, dispatching, or administrative support preferred.
• Experience in pump/motor or HVAC industry strongly preferred.
• Basic knowledge of generators/load bank testing/service and plumbing preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist in scheduling inspections and routine service appointments
• Coordinate and dispatch technicians for emergency service calls
• Order and track materials required for service jobs
• Support review of technician time entries and daily service reports for accuracy and completeness
• Maintain accurate records within service management systems
• Communicate effectively with technicians, customers, vendors, and internal teams to ensure smooth operations
• Provide administrative support to the Regional Manager and service team
• Help prioritize and adjust schedules based on urgency and operational needs

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Tools

Service scheduling platforms

Dispatch platforms

Job description

Company Overview

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump & Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales & Service (IS&S), AC Furia, Pumping Solutions, and O&M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the Northeast.

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump & Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales & Service (IS&S), AC Furia, Pumping Solutions, and O&M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the Northeast.

Together, our companies support municipal, industrial, commercial, and transportation sectors with best-in-class maintenance, repair, installation, field service, and emergency response services that keep critical systems operating reliably and efficiently.

Position Summary

Rapid Pump & Meter Service Co. is seeking a detail-oriented and highly organized Assistant Service Coordinator to support our service operations team. This role is critical in ensuring efficient scheduling, dispatching, and coordination of service activities. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have experience working with service or dispatch platforms.

Key Responsibilities

• Assist in scheduling inspections and routine service appointments
• Coordinate and dispatch technicians for emergency service calls
• Order and track materials required for service jobs
• Support review of technician time entries and daily service reports for accuracy and completeness
• Maintain accurate records within service management systems
• Communicate effectively with technicians, customers, vendors, and internal teams to ensure smooth operations
• Provide administrative support to the Regional Manager and service team
• Help prioritize and adjust schedules based on urgency and operational needs

Qualifications

• Strong attention to detail and organizational skills
• Excellent computer literacy, including experience with service scheduling or dispatch platforms
• Ability to multitask and manage priorities in a fastpaced environment
• Strong communication and problemsolving skills
• Previous experience in service coordination, dispatching, or administrative support preferred
• Experience in the pump and motor industry and/or HVAC industry strongly preferred
• Basic knowledge of Generators/Load Bank Testing/Service and plumbing preferred
• High school diploma or equivalent required; additional education is a plus

Benefits

• 401(k) retirement plan
• Medical, Dental, and Vision insurance
• Competitive hourly pay
• Supportive team environment
• Paid Time Off (PTO) and Sick Time
• Opportunity to grow within a dynamic service organization

Work Conditions / Schedule

Schedule: Monday – Friday, 7:00 AM – 4:30 PM

Location: Paterson, NJ (Onsite)

Subsidiary: Rapid Pump & Meter Service Co.

Pay Range: $25 – $30 per hour (based on experience)

EEO Statement

The Rapid Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, disability, veteran status, or other protected characteristics.