Service Coordinator

Careerscape; San Diego (CA); Hybrid; USD 58,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Hybrid schedule with flexibility

Professional development and training

Life and disability insurance

Employee assistance program

Career growth opportunities

Job summary

Careerscape is recruiting on behalf of our client, a growing service-based company in the San Diego area, for a Service Coordinator to join their operations team. This role centers on being the hub between customers, field technicians, and internal teams, ensuring daily service operations run smoothly and efficiently.

In this hybrid role, you will manage incoming requests by phone and scheduling software, dispatch technicians, and confirm that every job is completed on time and to the customer's

Qualifications

• 2+ years in scheduling, dispatch, or customer service coordination.
• Strong verbal and written communication skills.
• Proficiency with scheduling or CRM software and Microsoft Office.
• Excellent multitasking and organizational abilities.

Responsibilities

• Serve as the primary point of contact for customers scheduling service appointments.
• Coordinate and dispatch field technicians based on location, skill set, and availability.
• Monitor daily schedules and adjust routing in response to delays, cancellations, or emergencies.
• Communicate appointment windows, updates, and delays to customers proactively.
• Maintain accurate records of service calls, work orders, and customer accounts in the CRM.
• Follow up with customers after service visits to confirm satisfaction and resolve issues.
• Collaborate with billing and inventory teams to ensure parts and invoicing are processed correctly.
• Escalate complex customer concerns to management when needed.
• Support onboarding of new technicians by sharing scheduling and process guidelines.
• Prepare daily and weekly reports on service volume and technician performance.

Skills

Scheduling experience

Communication

Multitasking

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Careerscape is recruiting on behalf of our client, a growing service-based company in the San Diego area, for a Service Coordinator to join their operations team. This is a great opportunity for an organized, people-focused professional to be the central point of contact between customers, field technicians, and internal teams, keeping daily service operations running smoothly and efficiently.

Day to day, you will spend your time on the phone and in scheduling software, juggling incoming requests, dispatching technicians, and following up to make sure every job is completed on time and to the customer's satisfaction. People who thrive in this role are calm under pressure, naturally organized, and enjoy solving problems on the fly while keeping multiple moving parts on track.

COMPENSATION

The salary range for this role is $58,000 - $76,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Serve as the primary point of contact for customers scheduling service appointments
• Coordinate and dispatch field technicians based on location, skill set, and availability
• Monitor daily schedules and adjust routing in response to delays, cancellations, or emergencies
• Communicate appointment windows, updates, and delays to customers proactively
• Maintain accurate records of service calls, work orders, and customer accounts in the CRM
• Follow up with customers after service visits to confirm satisfaction and resolve issues
• Collaborate with billing and inventory teams to ensure parts and invoicing are processed correctly
• Escalate complex customer concerns to management when needed
• Support onboarding of new technicians by sharing scheduling and process guidelines
• Prepare daily and weekly reports on service volume and technician performance

Requirements

• Two or more years of experience in scheduling, dispatch, or customer service coordination
• Strong verbal and written communication skills
• Proficiency with scheduling or CRM software and Microsoft Office
• Excellent multitasking and organizational abilities
• Ability to stay composed and solution-oriented during high-pressure situations
• Experience in field service, home services, or a similar industry a plus
• Strong attention to detail and follow-through
• Ability to work collaboratively across departments
• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Hybrid work schedule with flexibility
• Professional development and training opportunities
• Life and disability insurance options
• Employee assistance program
• Career growth opportunities within the organization

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.