Service Coordinator

Intelligent Electronics Systems; Pittsburgh (Allegheny County); On-site; USD 32,000 - 60,000; Full time

Job summary

Intelligent Electronic Systems (IES) is seeking a Service Coordinator to support field service technicians and customer support by managing daily scheduling, coordinating appointments, and facilitating communication across customers, technicians, and the service team.

This role reports to the Service Manager and handles routine scheduling and escalated issues using email, spreadsheets, CRM, and scheduling tools.

Qualifications

• Entry-level experience in service coordination.
• High school diploma or equivalent.
• Familiarity with scheduling software and customer relationship management systems.
• Proficiency with Microsoft Excel and data entry.
• Strong communication, problem-solving, and time-management skills.

Responsibilities

• Schedule service appointments and coordinate customer availability.
• Dispatch field service technicians based on service needs and schedules.
• Track appointments, updates, and service coordination activities.
• Communicate with customers regarding scheduling, service details, and status updates.
• Manage escalated customer issues and route matters appropriately.
• Maintain accurate information using email, spreadsheets, CRM, and scheduling tools.

Skills

Scheduling software

CRM systems

Excel/data entry

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling tools

Job description

Job Description

Job Description

The Service Coordinator supports field service technicians and customer support services by managing daily scheduling, coordinating customer appointments, and facilitating communication across customers, technicians, and the service team. Reporting to the Service Manager, this role handles routine scheduling and escalated customer issues using email, spreadsheets, CRM, and scheduling tools.

Responsibilities

• Schedule service appointments and coordinate customer availability.
• Dispatch field service technicians based on service needs and schedules.
• Track appointments, updates, and service coordination activities.
• Communicate with customers regarding scheduling, service details, and status updates.
• Manage escalated customer issues and route matters appropriately.
• Maintain accurate information using email, spreadsheets, CRM, and scheduling tools.

Preferred Qualifications

• Entry-level experience in service coordination.
• High school diploma or equivalent.
• Familiarity with scheduling software and customer relationship management systems.
• Proficiency with Microsoft Excel and data entry.
• Strong communication, problem-solving, and time-management skills.

Company Description

Intelligent Electronic Systems (IES) is established as a professional, capable single-source provider for fire, life safety, and security system solutions. We recognize the importance of integrity, quality workmanship, and professionalism and treat our clients accordingly by providing a vast array of high quality systems and services.

Company Description

Intelligent Electronic Systems (IES) is established as a professional, capable single-source provider for fire, life safety, and security system solutions. We recognize the importance of integrity, quality workmanship, and professionalism and treat our clients accordingly by providing a vast array of high quality systems and services.