Service Coordinator

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A nonprofit organization is seeking a Service Coordinator (Housing) to facilitate service plans and provide community-based support for housing stability. The role involves assessing participants, developing documentation, and connecting clients with resources. This full-time position requires a degree in a relevant field and experience with at-risk populations. Join a mission-driven team dedicated to improving community outcomes.

Benefits

Retention Bonus: $1,000 after 90 days of employment.

Qualifications

• Experience in locating community and social services for at-risk populations required.
• Degree in Human Services, Psychology, Rehabilitation Science, Social Work, or related field required.

Responsibilities

• Facilitate individual service plan development and provide community-based support.
• Assess participants' strengths and needs, develop documentation, and implement goals.
• Monitor progress and modify plans as needed.

Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and community programs by selling donated clothing and household items in stores and online. We offer meaningful work on a mission-driven team. We are 1,000 employees working together to help our community thrive. For three consecutive years, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We provide a variety of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help, and we can show you how.

Position Summary:

The Service Coordinator (Housing) will facilitate individual service plan development and provide intensive, community-based support. This role involves accessing a full range of services to help participants attain housing stability. Responsibilities include assessing participants' strengths and needs, developing documentation, implementing goals and plans, providing referrals, and assisting with accessing support services to overcome barriers to housing. The Service Coordinator will monitor progress and modify plans as needed, playing a key role in meeting housing needs and connecting clients with community resources to improve outcomes.

Essential Duties:

1. Participate in initial client intake and assessment to determine program eligibility.
2. Provide direct support to participants in accessing housing services, including self-advocacy, life skills, and pre-employment supports.
3. Assist participants in maintaining safe, healthy, and HUD-compliant housing environments.
4. Develop and document comprehensive service plans, including making and tracking referrals to external providers.
5. Coordinate with supervisors and the Housing team to prepare apartments for habitation, ensuring utilities are on, appliances work, and appropriate furnishings are provided.
6. Conduct face-to-face meetings with participants to ensure quality service delivery, review progress, and document outcomes promptly.

Additional Details:

Status: Full-time

Location: 118 52nd Street, Pittsburgh, PA 15201

External Hiring Range: $20.08 - $20.88/hour

Schedule: Monday to Friday, 8:00 a.m. - 4:00 p.m., with some evening and weekend hours as needed.

Travel: Yes, local travel required.

Qualifications:

• High school diploma or equivalent AND 5 years of experience, OR
• Associate degree AND 2 years of experience, OR
• Bachelor's degree AND 1 year of experience.

Degree in Human Services, Psychology, Rehabilitation Science, Social Work, or related field required.

Experience in locating community and social services for at-risk populations required. Preferred experience includes homelessness, supportive housing, mental health, D/A, unemployment, ex-offenders, and CYF.

Additional Benefits:

Retention Bonus: $1,000 after 90 days of employment.

Clearances, Licenses, and Certifications:

• Valid driver's license and reliable transportation for local travel.
• Current, valid Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH required before starting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws, as detailed in the Department of Labor's "Know Your Rights" notice.