Service Coordinator

Workstream; Pensacola (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) with match

Bonus opportunities

Paid time off

Professional development

Supportive team

Job summary

Home Instead in Pensacola, FL is seeking a Service Coordinator to join our caring team. You will create and manage client and Care Professional schedules, resolve conflicts, and document activities in our software.

You’ll communicate with clients, families, and staff, assist with new client inquiries, and help prepare for Care Consultations while delivering compassionate, high-quality in-home care.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of related scheduling, customer service, healthcare, or admin experience preferred.
• Strong communication and relationship-building skills.
• Highly organized, dependable, proactive and solution-oriented.
• Ability to manage competing priorities calmly and confidently.
• Professionalism, discretion and sound judgment.
• Proficiency with Microsoft Word and Excel.
• Valid driver’s license and occasional evenings or weekends.

Responsibilities

• Create and manage client and Care Professional schedules with a focus on quality matches and continuity of care
• Proactively resolve scheduling conflicts, call-outs, and last-minute changes
• Communicate compassionately with clients, families, Care Professionals, and team members
• Maintain accurate records and document activities within company software
• Develop contingency plans to ensure uninterrupted client care
• Identify opportunities to enhance services and support client satisfaction
• Assist with new client inquiries and prepare for Care Consultations

Skills

Scheduling

Customer service

Communication

Organization

Problem solving

Relationship-building

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Home Instead Urgent Hiring: Immediate Opening for a Highly Skilled Service Coordinator

Are you searching for a fun, loving, and dynamic workplace where your organizational skills and compassion truly shine? Do you thrive in a fast-paced environment that values your quick thinking and relationship-building abilities? If yes, this exciting role is perfect for you!

Home Instead, a trusted leader in in-home care with over 30 years of experience, is seeking a motivated and enthusiastic Service Coordinator to join our dedicated team. This role offers a chance to develop your scheduling, client communication, and problem-solving skills while making a meaningful impact on the lives of aging adults and their families.

What You’ll Do as Our Talented Service Coordinator

• Create and manage client and Care Professional schedules with a focus on quality matches and continuity of care


• Proactively resolve scheduling conflicts, call-outs, and last-minute changes


• Communicate compassionately with clients, families, Care Professionals, and team members


• Maintain accurate records and document activities within company software


• Develop contingency plans to ensure uninterrupted client care


• Identify opportunities to enhance services and support client satisfaction


• Assist with new client inquiries and prepare for Care Consultations

Why You’ll Love Working With Home Instead

• Competitive Salary – $40,000 per year


• Comprehensive health benefits including medical, dental, and vision insurance


• 401(k) plan with matching contributions and disability insurance


• Bonus pay opportunities to reward your hard work


• Paid time off and professional development opportunities


• Supportive, collaborative team environment where your role truly matters


• Meaningful work making a positive difference in clients' and families' lives


• Monday to Friday full-time schedule with on-site work

What We’re Looking For in Our Dynamic Service Coordinator

• High school diploma or equivalent required


• At least one year of related experience in scheduling, customer service, healthcare, or administrative roles preferred


• Strong communication and relationship-building skills


• Highly organized, dependable, proactive, and solution-oriented mindset


• Ability to manage competing priorities calmly and confidently


• Professionalism, discretion, and sound judgment


• Proficiency with Microsoft Word and Excel


• Valid driver’s license and availability for occasional evenings or weekends


• Knowledge of senior care industry is a plus

Location: 817 N. Palafox St., Pensacola Fl 32501

https://info.flclearinghouse.com

Choosing an in-home care provider is a significant decision. Here’s why families trust Home Instead
Our Care Pros are thoroughly trained, carefully screened, and truly dependable—providing compassionate care and the peace of mind you deserve.
24/7/365 – our local team is ready to support your in-home care needs.
Our Care Consultants work with you to create a personalized care plan designed to meet the unique needs of you or your loved one
With over 30 years of experience, we provide care backed by decades of expertise and trust.