Scheduling Coordinator

Workstream; Skokie (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

PTO

401k with company match

Medical/Dental/Vision/Life Insurance

Fully paid training

Office culture

Career growth

Job summary

Home Instead (North Shore Senior Services, Inc) is seeking a Staffing Coordinator for our Skokie, IL office. This full-time, on-site role focuses on masterful scheduling, relationship-building with Care Pros, and ensuring compliant care delivery.

You will support payroll accuracy, greet visitors, and participate in after-hours on-call as needed, contributing to a vibrant senior-care team.

Qualifications

• Experience in scheduling, staffing coordination, or high-volume logistics.
• Proficiency in MS Office and scheduling software.
• Strong communication and problem-solving skills.

Responsibilities

• Masterful scheduling using WellSky/ClearCare to staff shifts with urgency.
• Build relationships with Care Pros and monitor loyalty.
• Review care plans and ensure accurate payroll-related hours.
• Greet visitors and support office operations on-site.
• Participate in rotating after-hours on-call schedule.

Skills

Scheduling experience

Staffing coordination

Healthcare/home care

MS Office proficiency

Communication skills

Tools

WellSky/ClearCare

Salesforce

MS Office

Job description

Job Snapshot

Company: Home Instead (North Shore Senior Services, Inc)

Location: Skokie, IL (100% On-Site / Office-Based Position)

Pay Rate: $22.00 - $23.00 / hour (Based on experience)

Job Type: Full-time

Be a Standard-Bearer

At Home Instead, our mission is simple yet profound: To improve the quality of our clients’ lives by creating personalized caregiving solutions. We believe that seniors have the right to age safely and comfortably in their own homes. To make that happen, we rely on a dedicated team of Care Professionals (Care Pros).

But behind every great Care Pro is a masterful Staffing Coordinator. We are looking for a driven, highly organized, and empathetic relationship-builder to join our Skokie-based office team. If you thrive in a fast-paced environment, love solving human puzzles, and want to make a tangible impact right here in our community, we want to talk to you!

Our Values

We don’t just put our values on a wall—we live them every day. We are looking for a coordinator who naturally embodies:

• Commitment to Process: You have an obsessive attention to detail regarding schedules, notes, and compliance.
• Ownership & Responsibility: You see things through, exercise personal leadership, and accept responsibility for your outcomes.
• Compassion: You have genuine empathy for seniors and the Care Pros who look after them.
• Sense of Urgency: You recognize the importance of being present and are driven to address challenges

Total Rewards & Support

• Competitive Hourly Wage: $22.00-$23.00/hr based on experience.
• Paid Time Off: Comprehensive PTO program for work-life balance.
• Retirement Planning: 401k plan with agency matching contributions.
• Insurance Coverage: Medical, Dental, Vision, and Life Insurance benefits.
• Professional Training: Fully paid training on our proprietary scheduling method.
• Office Culture: Vibrant and supportive environment located in the heart of Skokie.
• Career Growth: Real development opportunities within a growing senior services agency.

Primary Responsibilities

• Masterful Scheduling: Coordinate daily schedules using WellSky/ClearCare, ensuring all shifts are fully staffed and unexpected call offs are restaffed with a sharp Sense of Urgency.
• Relationship & Retention Building: Conduct regular check-in calls with our Care Pros. You will track their life milestones, manage Care Pro appreciation programs (like CarePro of the Month), and build deep agency loyalty to minimize shift changes.
• Compliance & Excellence: Review care plans with Care Pros, monitor daily clock-in/outs to ensure no senior is left unattended,and audit weekly hours for flawless payroll billing.
• Onsite Office Support: Greet and genuinely welcome every visitor (clients, applicants, and referral partners) to the Skokie office with a warm, professional manner. You will also assist with general office operations, incoming calls, and backup recruiting support.
• On-Call & Team Support: Share in a rotating after-hours-on-call schedule to provide continuous support for our field staff, and occasionally step into the field for client introduction or quality assurance visits.

Preferred Qualifications & Skills

• Experience: Previous experience in scheduling, staffing coordinator, or high-volume logistics-ideally within the home care, healthcare, or hospitality industries
• Tech-Savvy: High proficiency in MS Office (Word, Excel, Outlook) and proven ability to learn specialized scheduling software (experience with WellSky/ClearCare or Salesforce is a plus!).
• Communication: Strong oral and written communication skills with a warm, friendly, and professional phone presence.
• Resilience: Strong decision-making skills, sound judgement, and ability to maintain composure under pressure.
• Flexibility: Willingness to participate in a rotating evening/weekend on-call schedule and step out into the local territory if operational needs arise.

Job Description Linked Here: https://docs.google.com/document/d/1BDVYeDSNVYW-FRNT-a-BYOyjdp9Byo-THsKJpRn66ss/edit?usp=sharing

Find in-home caregiver jobs and make a difference
At Home Instead, Care Pro’s are appreciated, supported, and given opportunities to grow while providing meaningful care to older adults.