Service Coordinator

Cummins-Wagner Co Inc; Oxford (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus Program

401k Match

Flexible Spending Account

Life Insurance

Short & Long-Term Disability Insurance

Job summary

Cummins-Wagner Co Inc. in Oxford, MA seeks a Service Coordinator for our MA Service department. This full-time, on-site role involves service call reception, scheduling, quotes, order entry, warranty coordination, and other administrative duties.

Strong Excel and general computer skills are required; an ESOP company culture supports ownership by employees. The position reports to the Office Administrator and offers competitive benefits including stock ownership, bonuses, and retirement plans.

Qualifications

• Excellent communication and organizational skills.
• Time management and prioritization abilities.
• Attention to detail in administrative tasks.
• Customer-focused attitude and problem-solving mindset.

Responsibilities

• Serve as first point of contact for service customers.
• Resolve customer issues and ensure high levels of satisfaction.
• Communicate with service technicians to meet customer needs.
• Facilitate service workflow from quoting through invoicing.
• Process billings, charge-backs, and warranties.
• Order parts for preventive maintenance service and repair jobs.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Oxford, MA, US

Salary Range: $20.00 To $30.00 Hourly

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner is seeking a Service Coordinator at our Elizabethtown, PA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Job Title: Service Coordinator

Salary Range: $20.00-$30.00 per hour

Department: Massachusetts Service

Location: Oxford MA

Reports To: Office Administrator

Job Overview

The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Experience in a customer service role for mechanical equipment is a plus*
• Excellent computer proficiency is required; advanced Microsoft Excel preferred*
• College degree or administrative experience in a business environment preferred*
• Must be able to pass background and reference checks, as well as a drug test

Scope of responsibility

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Process billings, charge-backs, and warranties
• Order parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Life Insurance
• Short & Long-Term Disability Insurance

Our History

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org .

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins -Wagner Co. Inc. is a 100% Employee-Owned Company.