Employee-Owned Service Coordinator

Cummins-Wagner Co Inc; Oxford (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus Program

401k Match

Flexible Spending Account

Life Insurance

Short & Long-Term Disability Insurance

Job summary

Cummins-Wagner Co Inc. in Oxford, MA seeks a Service Coordinator for our MA Service department. This full-time, on-site role involves service call reception, scheduling, quotes, order entry, warranty coordination, and other administrative duties.

Strong Excel and general computer skills are required; an ESOP company culture supports ownership by employees. The position reports to the Office Administrator and offers competitive benefits including stock ownership, bonuses, and retirement plans.

Qualifications

• Excellent communication and organizational skills.
• Time management and prioritization abilities.
• Attention to detail in administrative tasks.
• Customer-focused attitude and problem-solving mindset.

Responsibilities

• Serve as first point of contact for service customers.
• Resolve customer issues and ensure high levels of satisfaction.
• Communicate with service technicians to meet customer needs.
• Facilitate service workflow from quoting through invoicing.
• Process billings, charge-backs, and warranties.
• Order parts for preventive maintenance service and repair jobs.

Job description

Cummins-Wagner Co Inc. in Oxford, MA seeks a Service Coordinator for our MA Service department. This full-time, on-site role involves service call reception, scheduling, quotes, order entry, warranty coordination, and other administrative duties.

Strong Excel and general computer skills are required; an ESOP company culture supports ownership by employees. The position reports to the Office Administrator and offers competitive benefits including stock ownership, bonuses, and retirement plans.