Inside Sales Associate

Thermoflo Equipment, a Divison of Cummins-Wagner Co Inc; Pittsburgh (Allegheny County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus Program

Tuition and Certification Fee Support

401k Match

Flexible Spending Account

Life Insurance

Short & Long-Term Disability Insurance

Job summary

Inside Sales Associate at Cummins-Wagner Co. Inc. in Pittsburgh, PA, will field internal and external customer requests, assess needs, prepare proposals, and support pre- and post-order processes to ensure a responsive customer experience.

The role emphasizes strong communication, organization, and technical understanding, with 1-2 years of related experience preferred and a high school diploma; a technical degree is a plus, and travel may be required occasionally.

Qualifications

• Strong verbal and written communication skills.
• Analytical and organized with attention to detail.
• Customer-focused with ability to build relationships.
• 1–2 years related experience preferred.
• High School Diploma required; technical degree is a plus.

Responsibilities

• Field customer requests (internal & external) and provide timely solutions.
• Prepare quotations and proposals and follow up per guidelines.
• Support pre-order and post-order processes.
• Maintain relationships with customers and principals.
• Travel occasionally for training or business purposes.

Skills

Communication skills

Analytical skills

Organizational skills

Customer-focused

Mechanical aptitude

Education

High School Diploma

Technical degree or related field (plus)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Pittsburgh, PA, US

2 days ago Requisition ID: 1253

Salary Range: $18.00 To $25.00 Hourly

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner Co. Inc is a 100% Employee Owned Company, representing industry leading manufacturers of pumps, air compressors, vacuum, and heat transfer equipment. From our Annapolis Junction, MD location we provide comprehensive pre-sale & post sale support including, design, packaging and service.

Job Title: Inside Sales Associate

Department: Thermoflo Equipment

Job Overview:

Inside Sales Associates are responsible for fielding customer requests (internal & external); assessing the customers’ needs and providing solutions in a timely manner; preparing customer proposals; supporting pre-order and post-order processes; and building relationships with customers and principals. A successful associate will be a motivated individual with a high level of organization and technical expertise to support both internal and external customers. Essential characteristics for this position include excellent oral and written communication skills, teamwork, attention to detail, a sense of urgency, and understanding of the customer experience

• Possesses superior communication, analytical, and organizational skills
• Exhibit goal-oriented behaviors and a customer-focused attitude
• Customer-focused with the ability to cultivate relationships with customers and build rapport
• Self-motivated and demonstrates a strong sense of urgency
• Apply extensive attention to detail to all tasks
• Toggle between projects and responsibilities with ease
• Demonstrate mechanical aptitude
• High School Diploma Required – 2 or 4 year-degree with emphasis in mechanical or technical field is a plus
• 1-2 years of related experience preferred
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

• Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff.
• Review and evaluate various RFQs & specifications.
• Provide professional and prompt responses via phone, fax, email, in‑person, etc.
• Prepare quotations and proposals, and execute a follow‑up process utilizing company tools and guidelines.
• Provide professional and prompt responses via phone, fax, email, in‑person, etc.
• Always provide a positive customer experience
• Maintain customer contact information, per current procedures.
• Provide prompt technical & administrative assistance to all internal customers.
• Develop and maintain product expertise and market understanding.
• Maintain positive relationships with principals and establish effective marketing practices for their products.
• Keep an organized & resourceful work environment.
• Be a role model for constant learning and improvement.
• Occasional travel for training or other business purposes.
• Perform all other duties as assigned

Cummins-Wagner Gives Back to Employees:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Life Insurance
• Short & Long-Term Disability Insurance

Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.

Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!

*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visitwww.esopassociation.org.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.