Service Coordinator

WZC Networking; Novi (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and paid holidays

401(k)

Clear path into project management

Job summary

WZC Networking in Novi, MI is seeking a Project Coordinator to be the hub of field operations. You’ll schedule technicians, move service tickets, and keep clients informed, with a direct impact on daily results.

This growth role welcomes learners from any background; dependability and attention to detail matter most. On-site work on expanding DAS, ERCES, and telecom projects with a clear path into project management.

Qualifications

• 1–2 years of experience in scheduling, dispatch, administrative support, customer service, or project coordination.
• Strong written and verbal communication skills.
• Comfortable juggling several moving pieces at once and reprioritizing when the day changes.
• Solid computer skills and the ability to pick up new software quickly.
• High school diploma or equivalent required.
• Reliable transportation and the ability to work on-site in Novi, MI.

Responsibilities

• Schedule and dispatch field technicians across active project and service locations.
• Respond promptly to incoming service tickets and keep clients updated through resolution.
• Coordinate site visits, building access, and scheduling windows directly with clients and property contacts.
• Work alongside project managers and the field team to make sure every job site is properly staffed.
• Track technician availability and daily assignments.
• Maintain accurate records of project and service activity in our systems.
• Escalate schedule conflicts, access issues, and material shortfalls before they become delays.

Skills

Scheduling

Dispatch

Admin Support

Customer Service

Project Coordination

Communication

Multitasking

Computer Skills

Education

High School Diploma

Tools

HubSpot

Airtable

Microsoft 365

Job description

WZC Networking is an RF engineering and low-voltage integration firm serving commercial, enterprise, and multi-family clients across the Midwest. We design and install distributed antenna systems (DAS), emergency responder radio communication systems (ERCES), structured cabling, Wi‑Fi, CCTV, and access control, and we support those systems long after turnover. We are an authorized partner of JMA Wireless and Comba Telecom.

The Role

The Project Coordinator is the hub of our field operations. You keep technicians scheduled, service tickets moving, and clients informed. If you are organized, calm under a full inbox, and good with people on the phone, this is a role where you will see the direct result of your work every day.

This is a growth position. You do not need a background in low-voltage or wireless. You need to be dependable, detail-oriented, and willing to learn an industry that is expanding fast.

What You'll Do

• Schedule and dispatch field technicians across active project and service locations
• Respond promptly to incoming service tickets and keep clients updated through resolution
• Coordinate site visits, building access, and scheduling windows directly with clients and property contacts
• Work alongside project managers and the field team to make sure every job site is properly staffed
• Track technician availability and daily assignments
• Maintain accurate records of project and service activity in our systems
• Escalate schedule conflicts, access issues, and material shortfalls before they become delays

What We're Looking For

• 1 to 2 years of experience in scheduling, dispatch, administrative support, customer service, or project coordination
• Strong written and verbal communication skills. You will talk to clients, technicians, and building contacts all day
• Comfortable juggling several moving pieces at once and reprioritizing when the day changes
• Solid computer skills and the ability to pick up new software quickly
• High school diploma or equivalent required
• Reliable transportation and the ability to work on‑site in Novi, MI

Nice to Have

• Experience with HubSpot, Airtable, or Microsoft 365 (Outlook, Teams, SharePoint)
• Background in construction, low-voltage, telecom, field services, or a trades environment
• Familiarity with dispatch or work‑order management platforms

Compensation and Benefits

• $50,000 to $60,000 per year, depending on experience
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k)
• Clear path into project management as the company grows