Service Dispatcher

Sack Company; Norcross (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

The Sack Company in Georgia is seeking a Service Coordinator to join our construction firm. You will process client inquiries until resolved, handle inbound calls and maintain documentation for your department.

This full-time role requires independent work or teamwork, strong attention to detail, and prior customer service experience. Perks include 401(k) matching, health, life and vision insurance, paid time off, parental leave, and more.

Qualifications

• Three or more years in a client-oriented, customer service, or related administrative position is desired.
• Ability to work on tasks independently or as a team with supervised direction.
• Strong attention to detail and deadlines.
• Construction or Service Department experience a plus.

Responsibilities

• Process client inquiries until resolved.
• Address inbound calls and maintain documentation for the assigned department.
• Coordinate with internal and external parties to provide timely solutions.
• Assist with material procurement and requisition needs.

Skills

Customer service

Communication

Administrative support

Attention to detail

Teamwork

Job description

The Sack Company is a commercial MEP (Mechanical, Electrical, and Plumbing) company that is currently looking for motivated candidates to join our team!

Job Responsibilities

We are seeking a Service Coordinator in our construction firm. As part of our team, you will process client inquiries until resolved, address inbound calls, and maintain documentation as it relates to the department you are assigned to. You should have ample experience using various forms of communication (phone calls, emails, in-person interactions) as a front-of-line point of contact for our organization.

Specific Duties

• Resolve construction and service related client inquiries
• Work with department officials to provide optimal solutions to clients
• Maintain timely communication on multiple platforms between internal and external parties
• Assist with material procurement and requisition needs

Position Requirements and Qualifications

• Three or more years in a client-oriented, customer service, or related administrative position is desired
• Ability to work on tasks independently or as a team with supervised direction
• Strong attention to detail and deadlines
• Construction or Service Department experience a plus

Job Type: Full-time

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer/Client Service: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift