Service Manager with Sack Company

Ladder; Norcross (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance (free plan for one個)

Life insurance: $20,000 benefit after

Paid time off

Parental leave

Referral program

Relocation assistance

Vision insurance

Job summary

Ladder, based in Norcross, GA, seeks a Service Manager with extensive HVAC/electrical service operations experience to lead maintenance programs, replacements, diagnostics, and retrofit projects from planning through completion.

You will supervise crews, coordinate with engineers, technicians, vendors, and clients to ensure safe, compliant, on-time execution while maintaining uptime and customer satisfaction.

Qualifications

• Must have 7+ years of service management or equivalent experience in HVAC/electrical service.
• Strong knowledge of HVAC systems, diagnostics, and equipment replacement strategies.
• Experience leading technicians and subcontractors and coordinating cross-functional teams.

Responsibilities

• Oversee HVAC/electrical service projects including preventive maintenance, replacements, retrofits, and complex troubleshooting.
• Coordinate with engineers, technicians, vendors, and clients to ensure accurate, efficient service scopes and compliance with codes.
• Develop and manage project schedules, identify manpower, subcontractors, and materials.
• Monitor progress and field performance, adjust plans to resolve issues and maintain uptime.
• Maintain ongoing communication with clients and stakeholders with regular updates and reporting.
• Ensure all activities comply with safety regulations and environmental standards.

Skills

HVAC system knowledge

Diagnostics

Leadership

Project management

Team coordination

Education

Bachelor’s degree in Mechanical Engineering or Construction Management

Tools

PM Software

Job description

Description

We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.

Key Responsibilities

Oversee the planning, execution, and delivery of HVAC/electrical service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines

Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements

Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion

Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities

Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns

Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites

Qualifications

Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance

Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows

Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives

Proficiency in service and construction project management software and tools

Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred

Benefits

401(k) matching

Dental insurance

Employee discount

Health insurance (free plan for one individual employee)

Life insurance: $20,000 benefit after 6 months

Paid time off

Parental leave

Referral program

Relocation assistance

Vision insurance

Schedule

10 hour shift

Supplemental Pay Types

• Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency