Service Manager

haddadplumbingheating; Newark (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Haddad Plumbing and Heating Inc. is seeking a Service Manager to oversee day-to-day sales, budget, operations and the customer service experience for the company’s technician team in New Jersey.

The role requires a Bachelor's degree or a high school diploma with 10+ years of experience, 5+ years in the HVAC/plumbing industry, and 3+ years of management. Strong communication, MS Office proficiency and a valid driver’s license with a clean record are essential.

Qualifications

• Bachelor's degree or HS diploma with 10+ years of experience.
• HVAC/Plumbing industry experience: 5+ years.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication.
• Valid driver's license with a clean driving record (must provide abstract).

Responsibilities

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing training and information for peak performance and a positive work environment.
• Coordinate training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and schedule.
• Address customer complaints and satisfaction issues promptly.
• Visit job sites to gather information for proposal preparation according to company guidelines.

Skills

Leadership

Communication

MS Office

Driver's license

Education

Bachelor's degree or HS diploma with 10+ years experience

Job description

Company Overview

Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.

Summary

The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.

Essential Functions

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Qualifications

• Bachelor's degree or a high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).