Service Coordinator - Woodstock

WOODSTOCK HOUSING DEVELOPMENT FUND; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Project FIND seeks a Service Coordinator to work with tenants aged 60+ at the Woodstock Hotel in New York. You will conduct detailed assessments, determine service eligibility, and develop individualized service plans with ongoing counseling and support.

Responsibilities include intake, coordination with multiple departments, documentation, and collaboration with health providers to promote aging in place and access to benefits.

Qualifications

• Bachelor's degree or minimum 2 years relevant experience preferred.
• Licensed LMSW or LCSW preferred.

Responsibilities

• Conduct intake and assessments to determine client needs and eligibility for services.
• Develop and implement service plans with clients; provide ongoing supportive case management and counseling.
• Collaborate with Property Management on housing applications, recertifications, and rent-related matters.
• Coordinate with healthcare providers, home care agencies, and family members to support overall tenant health and safety.
• Provide education to clients and caregivers on aging in place, self-care, and advance directives.
• Facilitate groups on topics such as harm reduction, mindful living, and financial management.

Skills

Time management

Interpersonal communication

Documentation

Microsoft Word & Excel

Teamwork

Education

Bachelor's degree or 2 years relevant experience

Licensed LMSW or LCSW preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org.

Job Summary:

The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis.

Responsibilities:

• Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs.
• Implement constructive short and long-term interventions through counseling,education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits.
• In collaboration with Property Management assist with income affidavits,rental subsidy maintenance, housing applications and recertifications and assist in collecting rentas needed.
• Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being.
• Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning.
• Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management.
• Provide timely documentation and maintenance of client files and progress notes.
• Provide coverage for non-assigned program participants, as needed.
• After six months, assist with training and support of new staff on essential job functions, as requested.
• Perform other related tasks as requested or assigned.

Qualifications:

• Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred.
• Commitment to Project FIND's mission.
• Experience working with older adult populations and families preferred.
• Bilingual language Spanish fluency preferred.
• Ability to provide accurate and timely documentation required.
• Time management skills to coordinate multiple responsibilities and services.
• Ability to work independently and as part of a team, in both a home and office environment.
• Maintain client and agency confidentiality.
• Excellent interpersonal, public speaking, and written communication skills. Must be able tocommunicate effectivelyand appropriately with other team members, communityagencies, andclients with diverse opinions, values, characteristics, and cultures.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Excellent oral and written communication skills.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Be creative and flexible.

Schedule:

Monday - Friday, 9:00AM - 5:00PM

Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.