Service Administrator

Blue Collar Services; Somers Point (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Job summary

Blue Collar Services in Somers Point, NJ is seeking a Service Administrator to support the Service Department with customer communication, scheduling, and documentation.

You will back up dispatch, process invoices, and maintain records while coordinating with technicians and management. The role requires 2–5 years of related experience and a strong eye for detail.

Qualifications

• 2–5 years of customer service, scheduling, dispatch, or related experience.
• Strong communication and organizational skills.
• Ability to handle high call volumes in a fast-paced environment.
• Basic computer skills and willingness to learn scheduling software.
• HVAC, plumbing, or home services familiarity preferred.

Responsibilities

• Answer calls, assist customers, schedule appointments, and create service tickets.
• Make outbound calls to schedule/confirm appointments and follow up with customers.
• Provide backup support for service dispatch and technician scheduling.
• Assist with dispatching, routing, schedule changes, and parts ordering.
• Coordinate communication between customers, technicians, dispatch, and management.
• Contact maintenance customers regarding scheduling, reminders, and renewals.
• Process service invoices, technician timecards, warranty parts, and related documentation.
• Maintain accurate customer records and service documentation.
• Assist the Service Manager with additional administrative duties as needed.

Skills

Customer service

Scheduling

Dispatch

Administrative support

Communication

Organization

Attention to detail

Phone etiquette

Multi-tasking

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Benefits:

• Health insurance
• Paid time off
• Dental insurance

Service Administrator

Schedule: Monday–Friday, 7:30 AM–4:30 PM + rotating after-hours/weekend on-call

Pay: $60,000–$75,000 annually, based on experience

Benefits: Health, dental, vision, PTO, 401(k), paid holidays

Position Summary

The Service Administrator provides customer service and administrative support to the Service Department, including backup support for dispatch and scheduling. This role coordinates customer communication, service appointments, documentation, billing, maintenance scheduling, and follow-up.

Key Responsibilities

• Answer calls, assist customers, schedule appointments, and create service tickets.
• Make outbound calls to schedule and confirm appointments and follow up with customers.
• Provide backup support for service dispatching and technician scheduling.
• Assist with dispatching, routing, schedule changes, and parts ordering.
• Coordinate communication between customers, technicians, dispatch, and management.
• Contact maintenance customers regarding scheduling, reminders, and renewals.
• Process service invoices, technician timecards, warranty parts, and related documentation.
• Maintain accurate customer records and service documentation.
• Assist the Service Manager with additional administrative duties as needed.

Qualifications

• High school diploma or GED.
• 2–5 years of customer service, scheduling, dispatch, administrative, or related experience.
• Strong communication, organization, multitasking, and attention-to-detail skills.
• Professional phone etiquette and ability to work in a fast-paced environment.
• Basic computer skills and ability to learn scheduling/dispatch software.
• Experience with HVAC, plumbing, home services, or ServiceTitan is preferred.

Work Environment

Office-based Service Department with frequent interaction with customers, technicians, dispatch, and management. Must be dependable, organized, and comfortable managing changing priorities and high call volumes. Rotating after-hours/weekend on-call participation is required.