Service Manager

Capco Crane & Hoist, Inc.; Rowley (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and dental plans

401K

Bonuses

Paid holidays

Job summary

Capco Crane & Hoist, Inc. in Massachusetts is seeking a Service Manager to oversee day-to-day service branch operations, coordinating with coordinators, sales staff and customers to prioritize and execute work.

The ideal candidate has strong communication, leadership, and safety mindset, with 2–5 years in administration or office management and proficiency in Microsoft Office.

This role offers growth within a dedicated team and requires less than 5% travel.

Qualifications

• Bachelor's degree in business administration, communications, or related field preferred.
• 2-5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions.
• Flexibility to adjust to new tasks as needed.
• Strong organizational and time management skills.

Responsibilities

• Manage adherence to company safety program and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job review with technicians.
• Perform weekly GPS Audits.
• Assist in collections on outstanding sales as needed.
• Ensure Service team delivers high level customer service and VOC management.
• Ensure proper staffing levels of service department administration and technicians.
• Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools.
• Audit time entries and approve payroll.
• Process and approve Technician time in payroll applications.
• Support customers and Sales department in quoting.
• Provide 24/7 on-call Technician and Customer support.
• Forecasting and reporting of monthly sales and KPI performance.
• Ensure invoicing is done on time and within margin expectations.
• Researchers orders entry/exit in order book.
• Manage warranty claims and key account orders.
• Provide resources for large projects.

Skills

Safety mindset

Communication skills

Interpersonal skills

Teamwork

Leadership

Time management

Self-starter

Analytical abilities

Microsoft Office

Education

Bachelor's degree in business administration, communications, or related field

Tools

Microsoft Office suite

Job description

Welcome to the Career Center at Capco Crane & Hoist, Inc. To give you some information about our values, our culture and our career opportunities browse through our site and find out what we are all about. We provide superior services and products by hiring the best people. Our continued rapid growth demands that we add more employees to keep expanding. If you can help us deliver quality services and products, we offer tremendous career opportunities for employees. You will join a hard-working group of people who are totally committed to giving our customers great service.

Current Job OpeningsCapco Crane is a leading manufacturer of overhead bridge cranes for a long and growing list of businesses across New England. We are actively seeking candidates capable of the precision, expertise, and professionalism that Capco Crane has built its reputation on. A career at Capco Crane & Hoist includes great health and dental plans, paid holidays and vacations, a 401K, and yearly performance based bonuses. If you are applying for a welding or electrician position, you must have the appropriate certification and/or licensure Capco Crane & Hoist is currently hiring for the following positions:

Looking to advance your career with a company that values skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety.

The Service Manager is responsible day-to-day service branch operations by working with the coordinators, sales staff, and customers to prioritize and execute the work of the day. We are looking for an individual who is adaptive to a changing environment, good communication skills, strong interpersonal skills, has a safety mindset, and works well within a team.

Duties & Responsibilities

• Manage adherence to company safety program and promotes safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations (time, work to be completed) and perform pre-job review with technicians.
• Perform weekly GPS Audits.
• Assist in collections on outstanding sales as needed.
• Ensure Service team is delivering high level customer service (VOC) Management.
• Ensure proper staffing levels of service department administration and technicians to meet customer demand.
• Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools.
• Perform job performance auditing.
• Responsible for Escalation and a point for Urgent Service and after-hours dispatch.
• Work with Service and Inspection Coordinators to optimize scheduling and utilization.
• Review documentation (time entries, service reports) produced by technicians to ensure completeness and accuracy.
• Audit time entries and approves payroll.
• Process and approve Technician time in InspectAll and Paylocity payroll applications.
• Support customers and Sales department in quoting.
• Provide 24/7 on-call Technician and Customer support.
• Forecasting and reporting of monthly sales and KPI performance.
• Ensure Invoicing is done on time and within margin expectations.
• Ensure orders enter/exit order book in timely fashion.
• Manages warranty claims.
• Manages key account orders.
• Provide and coordinate resources for large projects.
• Less than 5% travel.

Requirements

Education & Qualifications

• Bachelor's degree in business administration, communications, or experience in a related field preferred.
• 2-5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions.
• Flexibility to help them adjust to new tasks should company or office needs change.
• Strong interpersonal skills to interact positively with all employees.
• Leadership ability to manage challenges and oversee employees.
• Strong organizational and time management skills, and ability to prioritize.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.
• Must be proficient with Microsoft Office suite.
• Attention to detail to ensure tasks are completed thoroughly and correctly.