Service Coordinator

Cummins-Wagner Co. Inc.; Maryland; In loco; USD 36.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Stock Ownership Program

Bonus Program

Tuition and Certification Fee Support

401k Match

Flexible Spending Account

Life Insurance

Short & Long-Term Disability Insurance

Descrizione del lavoro

Cummins-Wagner Co. Inc. in Annapolis Junction, MD is seeking a Service Coordinator to manage service calls, quotations, scheduling, and warranty coordination.

The role requires strong computer skills and the ability to support our Service & Repair operations while delivering outstanding customer service. You will collaborate with technicians and use CRM tools to keep work flowing smoothly. This 100% employee-owned company emphasizes ownership, rewards performance with a bonus program, and offers

Competenze

• Requires High School Diploma or equivalent.
• Experience in a customer service role for mechanical equipment is a plus.
• Strong written and verbal communication skills.
• Excellent computer proficiency with Word, Outlook, Excel; CRM experience preferred.
• College degree or administrative experience in a business environment is a plus.
• Must pass background and drug checks.

Mansioni

• Serve as first point of contact for service customers.
• Resolve customer issues and ensure high levels of satisfaction.
• Coordinate service workflow from quoting through invoicing.
• Process billings, charge-backs, and warranties.
• Order parts for preventive maintenance and repair jobs as required.
• Maintain Service filing system and schedule technicians.

Conoscenze

Customer service

Communication

Time management

Attention to detail

Organizational skills

Formazione

High School Diploma

College degree (preferred)

Strumenti

Microsoft Word

Outlook

Excel

CRM software

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MD SERVICE REGULAR FULL TIME Annapolis Junction, MD, US

Salary Range: $26.00 To $34.00 Hourly

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner is seeking a Service Coordinator at our Annapolis Junction MD office location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Job Title: Service Coordinator

Department: Maryland Service

Location: Annapolis Junction, MD

Reports To: Service Manager

Job Overview:

The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Experience in a customer service role for mechanical equipment is a plus*
• Excellent computer proficiency is required; experience in Microsoft Word, Outlook, Excel, CRM software is preferred*
• College degree or administrative experience in a business environment preferred*
• Must be able to pass background and reference checks, as well as a drug test

Scope of responsibility:

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Process billings, charge-backs, and warranties
• Order parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Assist in schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Life Insurance
• Short & Long-Term Disability Insurance

Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.

*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.