Parts Coordinator/Customer Service Representative (HVAC)

Ultimate Staffing

Woburn (MA)

On-site

USD 46,800 - 57,200

Full time

14 days+

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Benefits offered by this job

Consistent weekday hours

Extra pay for on-call coverage

Casual environment

Growth potential

Job summary

A leading HVAC service provider is seeking a Parts Coordinator/Customer Service Representative to support their team in Woburn, MA. This role requires providing excellent customer service and coordinating scheduling for repairs, ideal for someone with HVAC experience looking for steady, indoor work. The company offers great weekday hours, growth opportunities, and a supportive team environment.

Qualifications

Background in HVAC or service-based industry preferred.
3-5 years of HVAC customer service experience.
Detail-oriented with strong office skills.

Responsibilities

Provide responsive customer service via phone and email.
Coordinate scheduling for repairs and maintenance.
Quote repair work based on technician feedback.

Skills

Customer service

Organization

Communication

Education

Trade school diploma

Tools

Service Titan

Job description

Parts Coordinator/Customer Service Representative (HVAC)

1 day ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $52,000.00/yr

Direct message the job poster from Ultimate Staffing

More Than Staffing—It’s Personal | 30+ Years of Building Careers, Teams & Trust | Passionate About People & Purpose

Are you organized, detail-oriented, and looking for a role where you can support a skilled trades team without working in the field? Our client, a respected HVAC service provider, is seeking a Parts Coordinator / CSR to join their small, friendly office team.

This is a great opportunity for:

Someone who attended trade school or considered a technician career but prefers a steady schedule and indoor work
An experienced HVAC CSR (3-5 years) ready to step into a more hands-on, coordinator-type role
Anyone with strong office and organizational skills who enjoys supporting technicians and customers

Location: Woburn, MA | Hourly pay rate range: $22 - $26 per hour

Shift: Monday-Friday | 7:30 AM - 4:30 PM + One Saturday/month | On-call rotation with stipend + OT pay

What You'll Do:

Provide responsive customer service via phone and email (not call-center heavy)
Quote repair work based on technician feedback
Coordinate scheduling for repairs, maintenance, and follow-ups
Work with Service Titan to track jobs and documentation
Communicate with field staff to confirm parts, timelines, and priorities
Help out with other office duties as needed

This is a great opportunity for:

Someone who attended trade school or considered a technician career but prefers a steady schedule and indoor work
An experienced HVAC CSR (3-5 years) ready to step into a more hands-on, coordinator-type role
Anyone with strong office and organizational skills who enjoys supporting technicians and customers

Location: Woburn, MA | Hourly pay rate range: $22 - $26 per hour

Shift: Monday-Friday | 7:30 AM - 4:30 PM + One Saturday/month | On-call rotation with stipend + OT pay

What You'll Do:

Provide responsive customer service via phone and email (not call-center heavy)
Quote repair work based on technician feedback
Coordinate scheduling for repairs, maintenance, and follow-ups
Work with Service Titan to track jobs and documentation
Communicate with field staff to confirm parts, timelines, and priorities
Help out with other office duties as needed

What You'll Love:

Consistent weekday hours (with just one Saturday/month and limited on-call)
Extra pay for on-call coverage (includes stipend + OT for hours worked)
Casual environment - jeans and sneakers welcome!
Tight-knit team where everyone pitches in and supports each other
Growth potential - the last person in this role was promoted from CSR

What Our Client Is Looking For:

Great communicator who's organized, dependable, and detail-focused
Background in HVAC, trades, or a similar service-based industry is a plus
Comfortable using software like Service Titan (or similar scheduling/CRM tools)
Ability to multi-task and stay calm under pressure while juggling priorities

If you're organized, customer-focused, and enjoy variety in your workday, we'd love to hear from you!

Desired Skills and Experience

Provide responsive customer service via phone and email (not call-center heavy)

Quote repair work based on technician feedback

Coordinate scheduling for repairs, maintenance, and follow-ups

Work with Service Titan to track jobs and documentation

Communicate with field staff to confirm parts, timelines, and priorities

Help out with other office duties as needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level