Service Coordinator

Loyal Source; Louisville (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO + holidays

Job summary

Loyal Source is seeking a Service/Permit Coordinator in our Technical Services division. This role requires effective communication to coordinate with clients on scheduling, ordering parts, billing, and following up on tickets related to the installation of security equipment.

You will maintain inventory of equipment in company vehicles and assist in obtaining city permits for installations. Comprehensive training will be provided to ensure success in these responsibilities.

Qualifications

• 1–3 years of experience in a Coordinator or Dispatcher role.
• Proficient with Microsoft 365 applications.
• Strong phone communication skills.

Responsibilities

• Schedule services and installations with clients.
• Order parts and manage billing processes.
• Follow up on open tickets to ensure client satisfaction.
• Maintain inventory of equipment in company vehicles.
• Assist in obtaining city permits for installations.

Skills

Phone communication

Microsoft 365

Tools

Microsoft 365

Job description

About the Role:

The Service/Permit Coordinator plays a crucial role in our Technical Services division. This position requires effective communication skills to coordinate with clients on scheduling, ordering parts, billing, and following up on tickets related to the installation of security equipment. Additionally, the role involves maintaining inventory of equipment in company vehicles and assisting in obtaining necessary permits from the city for installations. Comprehensive training will be provided to ensure success in these responsibilities.

Pay: $20 per hour.

Key Responsibilities:

• Communicate with clients to schedule services and installations.
• Order parts and manage billing processes.
• Follow up on open tickets to ensure client satisfaction.
• Maintain inventory of equipment in company vehicles.
• Assist in obtaining city permits for installations.

Required Qualifications:

• 1-3 years of experience in a Coordinator or Dispatcher position.
• Proficiency in Microsoft 365.
• Strong phone communication skills.

Physical Requirements:

• Ability to use vision abilities, including close, distance, peripheral, depth, and color vision on a computer for extended periods.
• Ability to sit for extended periods.

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM

Benefits Offered:

• Medical, dental, vision, PTO, and holidays.

Please note:

this position is notional and contingent upon the award of a government contract.

About Notional Opportunities:

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.