Service Coordinator

Windowsbyrba; Lawrenceville (GA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company match

Tuition reimbursement

PTO and holidays

Job summary

Renewal by Andersen in Lawrenceville, GA is seeking a Service Coordinator to connect with existing customers about warranty and service requests by answering incoming calls, managing schedules for service technicians, and resolving issues related to their windows.

You will collect information, research service requests, update reports, and keep detailed notes on customer accounts while following up after each service to ensure satisfaction.

Qualifications

• Answer calls and schedule service for technicians.
• Salesforce experience is preferred.
• High school diploma or greater required.

Responsibilities

• Answer incoming calls from existing customers requesting service.
• Collect information, research requests, and update records.
• Address concerns and resolve issues with windows/doors.
• Order parts and manage data transfer between systems.
• Maintain voicemails and emails; escalate as needed.
• Follow up with customers after service to ensure satisfaction.

Skills

Friendly customer service

Multitasking

High attention to detail

Organized

Education

High school diploma or greater

Tools

Salesforce

Microsoft Office

Job description

Service Coordinator – Renewal by Andersen, Lawrenceville, GA

Renewal by Andersen is the custom division of Andersen windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Job Overview

As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. We’re looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.

Primary Responsibilities

• Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
• Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
• Address customer concerns and work to resolve any issues they may be experiencing.
• Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.
• Manage and maintain voicemails, emails, escalated customers, and reviews.
• Follow up with every customer after each service to assure customer satisfaction.

Qualifications

• Salesforce experience (preferred)
• Proficiency in Microsoft Office Suite (required)
• High attention to detail (required)
• Comfortable with a fast-paced, high-volume environment while staying motivated, and organized
• High school diploma or greater
• Some office experience

Compensation and Benefits

• $21-23 hourly
• Full insurance package, including medical, dental, vision, and life
• 401(K) with company match
• Student tuition reimbursement program
• Employee perks program
• PTO, paid holidays, and floating holidays!

Schedule

• Onsite in our Lawrenceville office
• Monday-Friday, 8:00am-5:00pm

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.