Window Carpentry Technician

Windowsbyrba; Indianapolis (IN); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Company vehicle

Gas card

401K plan with company match

Full insurance package

PTO - vacation time, sick time, andhol

Holiday pay

Student Loan Repayment Program

Employee Emergency Assistance Fund

Access to Employee Perks Program

Job summary

Renewal by Andersen is hiring a Window and Door Service Technician in Indianapolis, Indiana. The role focuses on servicing windows and doors, addressing warranty issues, and performing on-site repairs to ensure customer satisfaction.

You will troubleshoot, replace defective parts, and assist customers in resolving issues with performance and fit. Ideal candidates have 1–3 years of experience with windows/doors, knowledge of installation, and basic computer skills.

Qualifications

• 1-3 years of experience with windows/doors.
• Familiarity with custom window and door installation.
• Able to use a metal brake and caulking tools.
• Some trim work around windows/doors.
• Customer service experience with troubleshooting.
• Good computer skills and a valid driver's license.

Responsibilities

• Provide service and address warranty issues on windows/doors.
• Troubleshoot on-site and assist customers.
• Ensure customer satisfaction while resolving problems.
• Replace defective parts and help customers when issues arise.
• Diagnose issues such as water infiltration or interlocks.

Skills

Customer service

Communication skills

Good computer skills

Tools

Metal brake

Caulking

Job description

Window and Door Service Technician

Renewal by Andersen

Indianapolis, Indiana

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are in search of a hardworking, self‑motivated, and experienced individual who is looking for a full-time, year round opportunity to join Renewal by Andersen; the number one window manufacturer in the country.

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues, etc.

Qualifications

• 1-3 years of experience installing or working with windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• A valid driver's license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100lbs and climb a ladder unassisted

Compensation & Benefits

• Competitive starting hourly compensation of $24-$25/hour
• Company vehicle and a gas card
• 401K plan w/ company match
• Full insurance package, including medical, dental, vision, and life
• PTO - vacation time, sick time, and holiday pay
• Student Loan Repayment Program
• Employee Emergency Assistance Fund
• Access to Employee Perks Program

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.