Service Coordinator – Windows & Service Scheduling

Windowsbyrba; Lawrenceville (GA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company match

Tuition reimbursement

PTO and holidays

Job summary

Renewal by Andersen in Lawrenceville, GA is seeking a Service Coordinator to connect with existing customers about warranty and service requests by answering incoming calls, managing schedules for service technicians, and resolving issues related to their windows.

You will collect information, research service requests, update reports, and keep detailed notes on customer accounts while following up after each service to ensure satisfaction.

Qualifications

• Answer calls and schedule service for technicians.
• Salesforce experience is preferred.
• High school diploma or greater required.

Responsibilities

• Answer incoming calls from existing customers requesting service.
• Collect information, research requests, and update records.
• Address concerns and resolve issues with windows/doors.
• Order parts and manage data transfer between systems.
• Maintain voicemails and emails; escalate as needed.
• Follow up with customers after service to ensure satisfaction.

Skills

Friendly customer service

Multitasking

High attention to detail

Organized

Education

High school diploma or greater

Tools

Salesforce

Microsoft Office

Job description

Renewal by Andersen in Lawrenceville, GA is seeking a Service Coordinator to connect with existing customers about warranty and service requests by answering incoming calls, managing schedules for service technicians, and resolving issues related to their windows.

You will collect information, research service requests, update reports, and keep detailed notes on customer accounts while following up after each service to ensure satisfaction.