Service Coordinator

Windowsbyrba; Indianapolis (IN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Full insurance package

401(K) with company match

Student loan repayment program

Employee perks discount program

Paid time off and holidays

Job summary

Windowsbyrba is seeking a Service Coordinator in Indianapolis, IN. In this role, you will handle customer service requests, manage schedules, and liaise with the operations team to enhance the service experience. The ideal candidate will possess strong problem-solving abilities and excellent communication skills.

With a focus on customer satisfaction, you will address warranty inquiries and ensure efficient responses to service requests. This full-time position offers a competitive salary of $21 hourly along with comprehensive benefits including insurance and a 401(K) match.

Qualifications

• Customer service experience is a must.
• Excellent verbal and written communication skills required.
• Comfortable utilizing a CRM system and Microsoft Office.

Responsibilities

• Collaborate with operations team to resolve customer issues.
• Order parts and enter data related to service requests.
• Manage voicemails and emails from customers.
• Collect information and provide updates on service requests.

Skills

Customer service experience

Excellent verbal communication

Problem-solving skills

Multi-tasking skills

CRM system proficiency

Microsoft Office proficiency

Job description

Service Coordinator

Renewal by Andersen - Indianapolis, IN

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. You will also work directly with our operations leadership team to learn and grow in your knowledge of doors and windows. We're looking for someone with a strong personality and exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.

Primary Responsibilities:

• Collaborate with our field operations team to gain information and knowledge about how each customer issue should be handled.
• Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.
• Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
• Address customer concerns and work to resolve any issues they may be experiencing.
• Manage and maintain voicemails, emails, escalated customers, and reviews.
• Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
• Communicate with the operations team in the field on current customer issues.

Qualifications:

• Must have customer service experience and solving customer issues.
• Excellent verbal and written communication skills.
• Comfortable utilizing a CRM system and Microsoft Office.

Compensation and Benefits:

• $21 hourly
• Full insurance package, including medical, dental, vision, and life insurance.
• 401(K) with company match percentage.
• Student loan repayment program and student tuition reimbursement program.
• Employee perks discount program.
• PTO, paid holidays, and floating holidays.

Schedule:

• Onsite at our location in Indianapolis, IN
• Monday-Friday; 8am-5pm

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.