Service Coordinator

BAKERRIPLEY; Lake Jackson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

BakerRipley is hiring a Service Coordinator to serve as the first point of contact for Workforce Solutions Gulf Coast customers. You will greet visitors, guide them to services, and support the resource room with computers, printers, scanners, and job-search tools.

You’ll help with check-in, documentation, and connect customers to workshops and referrals. Ideal candidates have a High school diploma or GED, 1 year in customer service or admin support, and comfort with common computer

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 1 year of experience in customer service, administrative support, or helpdesk role.
• Familiarity with computers and common web-based applications.

Responsibilities

• Greet and direct customers, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job applications, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Support logistics for in-office events, orientations, or hiring fairs as needed.

Job description

Founded in 1907 in Houston’s Second Ward (today’s East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.BakerRipley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.Service CoordinatorPosition SummaryAs the first point of contact for Workforce Solutions Gulf Coast customers, theService Coordinator plays a key role in ensuring a seamless and supportiveexperience for customers entering the Workforce Solutions career office andutilizing the resource room. Positioned at both the office entry and within theresource area, the Service Coordinator helps customers navigate availableservices, use self-service technology, and access tools for job search and careerexploration. This role contributes to overall service flow, technology access, andcustomer readiness by maintaining an organized environment and providinghands-on guidance.Key Responsibilities• Greet and direct customers upon entry, identifying service needs andassisting with navigation of the career office.• Provide resource room support, helping customers use computers, printers,scanners, and workforce tools (e.g., WorkInTexas.com).• Assist with resume printing, job application processes, and accessing labormarket information.• Ensure proper customer check-in and documentation in systems such asWorkInTexas.com.• Distribute program brochures, forms, and materials related to workforceprograms, orientations, and events.• Maintain the functionality and cleanliness of resource room equipment andmaterials.• Monitor customer flow and technology use, offering assistance to ensuremeaningful participation in self-service activities.• Collaborate with Career Office staff to support appointments, workshops,and referrals.• Document customer interactions accurately to maintain data integrity andcompliance with service requirements.• Assist with logistics and setup for in-office events, orientations, or hiringfairs as needed.Preferred Qualifications:• High school diploma or GED required; associate degree preferred.• One year of experience in customer service, administrative support, or helpdesk role, preferably in a workforce development or public serviceenvironment.• Familiarity with computers, common web-based applications, and officeequipment.• Ability to communicate clearly and effectively with diverse populations.• Strong problem-solving, multitasking, and interpersonal skills