Service Coordinator

The Cook & Boardman Group; Irmo (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Mentorship program

Career growth opportunities

Job summary

CBX Solutions is seeking a Service Coordinator to manage incoming service requests and coordinate the flow of information between customers and service staff. You will enter requests, schedule dispatches, and support the Service Department with processes and documentation.

The role emphasizes strong communication, organization, and teamwork within a professional office setting. Prior ConnectWise experience is a plus and a background check is required.

Qualifications

• High school diploma required.
• Strong verbal and written communication skills are essential.
• Excellent organizational and interpersonal abilities are needed.
• Customer service mindset with the ability to multitask under pressure.
• Experience with ConnectWise is a plus; background check and drug test are required.

Responsibilities

• Prioritize, schedule and dispatch service staff.
• Order and expeditie parts as needed.
• Review completed tickets and verify time entries/GPS logs.
• Replenish stock for able products and ensure accountability.
• Assist with developing, implementing and documenting Service Department processes.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Customer service

Multitasking

ConnectWise

Education

High school diploma

Tools

ConnectWise

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The service coordinator is primarily responsible for taking all incoming service requests and entering them in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Essential Functions

• Prioritizing, scheduling and dispatching service staff;
• Ordering and expediting all required parts;
• Reviewing resolved service tickets upon completion of work;
• Verification of time entries/GPS logs;
• Replenishing stock able products and accountability;
• Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

• High school diploma
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Experience with Connectwise a plus
• Must pass pre-employment background check and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to handle or feel; and reach with hands and arms.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.