Service Coordinator

Atlas Copco; Houston (TX); Hybrid; USD 58,000 - 73,000; Full time

Job summary

Atlas Copco Compressors LLC in Houston, TX seeks a Service Coordinator to schedule field service installations and coordinate with customers. You will process service orders, track shipments, and maintain accurate contact details while delivering regular updates to the Service Manager and clients.

The role requires at least two years in service coordination or dispatch, a high school diploma (some college preferred), and strong organizational, communication, and problem-solving skills.

Qualifications

• Minimum of two years of service coordination/dispatch experience.
• High School diploma; some college preferred.
• Must work independently with strong organization and communication.
• Customer service orientation essential.

Responsibilities

• Service Administration: secure purchase orders, manage service orders, and track paperwork.
• Service Scheduling: coordinate field service with the Service Manager, technicians, and customers.

Skills

Independent work

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Multitasking

Contract planning

Mechanical knowledge

Customer service orientation

Education

High School diploma

Some college preferred

Tools

SAP

Microsoft Office

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Roles and Responsibilities

• Service Administration (60%) – Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis
• Service Scheduling (40%) – Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Experience – Minimum of two years of relevant service coordination and/or dispatch experience.

Education – High School diploma, some college preferred.

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

Health insurance/ Dental insurance/ Vision insurance

Competitive Paid time off

Life & Disability insurance

Salary range: $58K - $73K based on knowledge, skills and experience; “Geographically adjusted”

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Houston, TX

Contact information

Talent Acquisition Team: Joseph Coleman

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.