Field Service Technician- Central Region

Atlas Copco Airpower N.V.; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid parental leave

Wellness reimbursements

Career development

Job summary

Atlas Copco Tools & Assembly Systems LLC seeks a Field Service Technician to provide on-site technical support at customer sites within the East region. The role involves installations, commissioning, preventive maintenance, or calibrations on tools and assembly systems, with travel up to 60% locally and 40% nationally.

You will report to the Regional Team Leader and support North Carolina residents. Candidates should have 2–3 years of mechanical and electrical troubleshooting experience, strong

Qualifications

• 2–3 years of experience with mechanical and electrical troubleshooting.
• Ability to travel up to 60% locally and 40% nationally.
• Customer service excellence and ability to communicate across all levels of an organization.
• IT, MS Office products, and networking or wireless communication proficiency.
• Ability to work independently and as part of a team.
• Ability to summarize technical problems and resolutions.
• Interest and passion in industrial tooling.

Responsibilities

• Build strong relationships with customers and assist with issues.
• Create detailed reports and capture costs through timely administrative work.
• Perform hands-on troubleshooting, programming, and repairs.
• Reinforce the correct operation and Best Practices of Atlas Copco equipment.
• Willing and able to respond to emergency field repair of equipment.
• Coordinate travel schedules and accommodations to visit customer sites.
• Interface with customers externally within your region and internally within the company.

Education

High School Diploma or GED

Job description

Are You Our Next Field Service Technician?

Do you thrive on solving problems, tackling challenges under pressure, and delivering exceptional results? If so, we’re looking for a Field Service Technician to join our team and make a meaningful impact!

In this role, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems and travel to provide world class technical support onsite at our customers in your dedicated region. You will travel to customer sites to perform various tasks that could include new installations, commissioning, preventative maintenance, or calibrations on our tools and assembly systems, all while working under minimum supervision. You will also provide service coordination, cross-functional knowledge sharing, and team member support.

Here’s how you’ll make an impact:

• Build strong relationships with your customers and assist with any issues that may arise
• Create detailed reports and capture costs through timely administrative work
• Perform hands‑on troubleshooting, programming, and repairs
• Reinforce the correct operation and "Best Practices" of Atlas Copco equipment to our customers
• Willing and able to respond and travel to emergency field repair of Atlas Copco equipment
• Coordinate your travel schedule and accommodations to visit customer sites
• Interface with customers externally within your region, as well as internally within our own company.

You will report directly to the Regional Team Leader and support customers in the East region. Candidates will ideally reside in North Carolina.

To succeed, you will need

• Ability to travel up to 60% locally and 40% nationally- this will be regionally dependent
• Ability to work flexible work schedule
• At least 2-3 years of experience with mechanical and electrical troubleshooting
• Customer service excellence and ability to communicate across all levels of an organization
• IT, MS Office products, and networking or wireless communication proficiency
• Ability to work independently, and as part of a team
• Ability to summarize technical problems and resolutions
• Have an interest and passion in furthering knowledge of industrial tooling
• A High School Diploma or GED is required
• Have a valid US Driver’s License
• Ability to lift and carry up to 60 lbs

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

#AIT

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Company Name: Atlas Copco Tools & Assembly Systems LLC