Service Coordinator

Ultipro; Goodyear, Northern (AZ, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ultipro in Goodyear, AZ is seeking a Customer Service Coordinator to support service teams by entering and tracking work orders, ensuring account information is accurate, and coordinating with other departments to resolve customer issues quickly. The role involves assisting with daily workforce plans, processing orders, responding to inquiries, and generating reports on open orders up to invoicing.

Candidates typically have a high school diploma and 1–3 years of related experience; entry level

Qualifications

• Requires a high school diploma or its equivalent.
• 1–3 years of related customer service experience.
• May be entry level if some experience in the skill.

Responsibilities

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Job description

Goodyear Plant AZ
Goodyear, AZ 85338, USA

Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfactionin a timely mannerin accordance withCavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The ServiceCoordinators provide logistical and administrative support to customer services representations, service technicians, and servicemanagertofacilitatecustomer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Entersandtracksservice work orders and ensures account information and recorded data isaccurate.
• Assistswith development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders andmonitorsand updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders tofacilitatetheir completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• Maysolicitsale of new oradditionalservices or products.
• May obtain credit records fromcreditreporting agency.
• May visit customers' premises to obtainorderor resolve customer problems.

MINIMUM QUALIFICATIONS

• Requires a high school diploma orits equivalent.
• Working as a Customer Service Coordinator typically requires 1-3 years of related experience.
• May be entry level if some experience in the skill.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.