Service Coordinator

Palm Harbor Homes; Goodyear (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cavco in Goodyear, AZ is seeking a Customer Service Coordinator to track service work orders, coordinate field activities, and respond to customer inquiries in a timely manner. You will support the service team with administrative tasks, ensure data accuracy, and assist with order processing and reporting.

The role requires strong communication, attention to detail, and the ability to work cross-functionally with service technicians and managers to resolve issues and support invoicing.

Qualifications

• Requires a high school diploma or its equivalent.
• 1–3 years of related experience.
• May be entry level if some experience in the skill.
• Works under moderate supervision.

Responsibilities

• Enters and tracks service work orders and ensures data accuracy.
• Assists with daily workforce planning to boost efficiency.
• Processes customer orders and updates information.
• Responds to customer inquiries and requests.
• Generates reports on open orders up to invoicing.

Skills

Customer service experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The Service Coordinators provide logistical and administrative support to customer services representations, service technicians, and service manager to facilitate customer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Minimum Qualifications

• Requires a high school diploma or its equivalent.
• Working as a Customer Service Coordinator typically requires 1-3 years of related experience.
• May be entry level if some experience in the skill.
• Works under moderate supervision.