Service Coordinator

Abode; Fremont (CA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Health, Vision & Dental

19 PTO days

12 Holidays

FSA, EAP, Commuter Checks

3% retirement match

Professional Development

Leadership Academy

All Staff Events

Job summary

Abode Services is seeking a Service Coordinator to provide housing services for individuals experiencing homelessness in Alameda County. The role focuses on counseling, referrals to financial, legal, and supportive services, and creating individualized housing plans to achieve stability and permanent housing.

You will work with a collaborative team to connect participants to essential services, coordinate with partners, and document outcomes.

Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.

Responsibilities

• Provision of comprehensive housing services to participants, including working with landlords.
• Coordinate with social service partners to refer and provide services.
• Ensure participants receive essential services to improve health and housing outcomes.
• Assist residents in retaining housing and maximizing independence with linkages to community services such as crisis intervention and income support.
• Provide referrals for assessment/treatment in areas like developmental or behavioral health, school readiness, and exposure to substances.
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with households in person as needed, in the community or at home.
• Attend program meetings with partners to coordinate services and improve quality.
• Maintain client files and documentation.
• Communicate with the team to solve problems and share resources.
• Document services in a timely manner using standard formats.
• Attend staff meetings and other agency functions as needed.
• Other duties as assigned.

Skills

Case management

Driving

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field

Job description

Job Details

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Service Coordinator for our programs in Alameda County.

About The Role

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Service Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

The People and Culture

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits & Perks

• $28.85 - $31.74 per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact

• Provision of comprehensive housing services to participants, which may include working directly with landlords
• Working closely with other social service partners referring and providing services to participants.
• Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with the household in person, either in the community or within the home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality services.
• Maintain client files, including all necessary documentation.
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
• Must be able to document services in a timely manner, using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Other duties as assigned.

How You Meet Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace