Resident Services Coordinator

Abode; Oakland (CA); On-site; USD 39,743 - 44,083; Full time

Benefits offered by this job

100% paid health benefits

19 PTO days & 12 holidays per year

403(b) Retirement Plan with employer match

Professional development opportunities

Job summary

Abode is seeking a Resident Services Coordinator in Oakland, California, responsible for housing stabilization services to low-income households. The role includes counseling, referrals, and developing individualized housing plans.

The ideal candidate will hold a relevant bachelor's degree and have at least a year of experience in case management, providing essential support to those in need. Abode emphasizes a dynamic, mission-driven culture with professional development opportunities.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 1 year of case management experience providing services to homeless or low-income individuals.
• Valid California Driver’s License and ability to drive participants.

Responsibilities

• Provide housing stabilization services to homeless and/or low-income households.
• Offer referrals to financial/credit counseling and legal services.
• Develop individualized housing plans for clients.

Skills

Case management

Counseling

Community collaboration

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field

1 year case management experience

Job description

Overview

Abode Services, one of the largest nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for programs in Alameda County.

About The Role: The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The coordinator provides counseling, refers to financial/credit counseling and legal services, and develops an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This role also coordinates services to ensure participants are connected to other necessary supportive services.

Responsibilities

• Provide housing stabilization services to homeless and/or low-income households.
• Offer counseling and referrals to financial/credit counseling and legal services.
• Develop individualized housing plans with a path to permanent housing stability following financial assistance.
• Coordinate services to connect participants with required supportive services.
• Develop a community calendar of educational, recreational, and civic engagement opportunities and events.
• Build collaborative relationships with local service providers and community agencies; maintain positive relationships with surrounding neighborhoods.
• Collaborate with property management to foster an environment that promotes resident ownership and community.
• Assist residents in retaining housing and increasing independence by linking to crisis intervention, rehab, income support and benefits, employment assistance, health services, substance recovery, and family involvement.
• Provide referrals for additional assessment or treatment services for areas of concern (developmental, learning disabilities, behavior, school readiness, family violence, substance exposure).
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare/submit programmatic reports as required.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field, or equivalent field experience.
• 1 year of case management experience providing services to homeless or low-income individuals and/or families.
• Valid California Driver’s License, current auto insurance, clean DMV record, and use of a personal vehicle when required.
• Ability to drive and transport participants when required.
• Ability to work flexible hours, including some weekends and evenings when required.

Benefits

• $28.85 to $32.00 per hour
• 100% paid health benefits for employees
• 19 PTO days & 12 holidays per year
• 403(b) Retirement Plan with employer match and contribution programs
• Dynamic, mission-driven culture and supportive leadership
• Professional development opportunities, leadership academy programs, annual all-staff events & holiday parties

Notice: This description is intended as a guide only. It does not constitute a contract, commitment, or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Equal Opportunity Employer: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.