Resident Services Coordinator

Abode; San Francisco (CA); On-site; USD 39,743 - 44,083; Full time

Benefits offered by this job

100% paid health benefits for employees

31 PTO / Holidays per year

403(b) Retirement Plan with Employer Match

Professional Development Opportunities

Job summary

A nonprofit organization dedicated to ending homelessness in the Bay Area is looking for a Resident Services Coordinator in San Francisco. This role involves providing housing stabilization services to homeless or low-income households, developing collaborative relationships with local providers, and assisting residents in retaining housing. Candidates should possess a relevant Bachelor's degree and have at least one year of case management experience. The position offers a supportive work culture with numerous benefits including health coverage and retirement plans.

Qualifications

• 1 year of case management experience providing services to homeless or low‑income individuals.
• Driving and transportation of participants when required.
• Ability to work flexible hours, including weekends and evenings.

Responsibilities

• Provide housing stabilization services to homeless and/or low-income households.
• Develop collaborative relationships with local service providers.
• Assist residents in retaining housing and access community services.

Skills

Case management

Counseling

Community outreach

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology

Job description

City Gardens
333 12th St
San Francisco, CA 94103, USA

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our programs in San Francisco County.

About The Role

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability—including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position also ensures that participants are connected to other necessary supportive services.

The People and Culture

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employee input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks

• $28.85 per - $32.00 per hour
• 100% paid health benefits for employees
• 31 PTO / Holidays per year
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission‑drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

How You Make an Impact

• Develop a community calendar of educational, recreational, and civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing their independence and self‑sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery, and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse within the household.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

How You Meet Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low‑income individuals and/or families.
• Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.