Service Coordinator

Socket.dev; San Jose (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health benefits for employees

PTO & holidays

403(b) retirement plan

Job summary

Abode Services is seeking a Service Coordinator in San Jose to deliver housing services for a Rapid Rehousing program. You will develop individualized housing plans, connect participants with supportive services, and coordinate with landlords to promote housing stability.

Qualified candidates have a Bachelor’s degree in a relevant field and at least 2 years of case management experience with homeless or low-income populations. Evening/weekend availability and a CA driver’s license are required.

Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required; valid CA driver's license and insurance.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Provide comprehensive housing services to participants, including landlord engagement.
• Coordinate with social service partners to refer and deliver services.
• Develop and monitor individualized housing plans to increase stability.
• Maintain and update client files and documentation in a timely manner.
• Conduct regular meetings with participants and team members to coordinate care.
• Assist residents with linkages to crisis intervention, income support, and health services.
• Document services using the BIRP format and participate in agency meetings.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Team collaboration

Emotional intelligence

Cultural humility

Microsoft Office

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field

Tools

MS Office

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Service Coordinatorfor our Rapid Rehousing program in San Jose, CA.

About The Role

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

The People and Culture

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks

• $28.85 - $31.74 per hour DOE
• Full Time/Non Exempt
• Shift: Mon-Fri. 9am to 5pm
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• Flexible work schedules
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission-drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

How You Make An Impact

• Provision of comprehensive housing services to participants, which may include working directly with landlords
• Working closely with other social service partners referring and providing services to participants.
• Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with the household in person, either in the community or within the home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality services.
• Maintain client files, including all necessary documentation.
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
• Must be able to document services in a timely manner, using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Other duties as assigned.

How You Meet Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

COMPETENCIES

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Professional experience in the human services or related field and demonstrated experience with low-income individuals and families.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Ability to de-escalate crisis situations with program participants.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace