Service Coordinator

Pavion Corp; Exton (PA); On-site; USD 50,000 - 56,000; Full time

Job summary

Pavion is seeking a talented Service Coordinator to join our security business unit. This role coordinates daily service schedules, updates as needed, and closes work orders while ensuring accurate documentation.

You will invoice completed work orders, coordinate inspections, schedule appointments, and assist in coordinating subcontractors and parts shipments. This position emphasizes strong organizational skills and customer relations in a high-demand environment.

Qualifications

• 2+ years of related administrative experience
• Excellent PC skills (word-processing, spreadsheet)
• Strong customer relation skills
• Ability to handle high-stress situations under general supervision
• Maintains a positive working attitude

Responsibilities

• Coordinating the daily Service schedule
• Making changes as the day progresses
• Closing all Work Orders, place go back tickets, coordinate additional work as technicians free up in the day
• Create Work Orders daily and make scheduling calls to customers
• Invoice all Work Orders as they are completed
• Coordinate Inspections annually, monthly and quarterly for Service customers
• Schedule Service Job appointments and add to schedule
• Assist with Jobs for Service (order parts, scheduling, job close out, job hours data)
• Assist in coordinating sub contractors with Work Orders and part shipments for Service

Skills

Administrative experience

Customer relations

MS Word

MS Excel

Tools

CCure

AMAG

Genetec

S2

Alarm.com

EST

DMP

Connect One

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit.

Primary Responsibilities:

• Coordinating the daily Service schedule
• Making changes as the day progresses
• Closing all Work Orders, place go back tickets, coordinate additional work as technicians free up in the day
• Create Work Orders daily and make scheduling calls to customers
• Invoice all Work Orders as they are completed
• Coordinate Inspections annually, monthly and quarterly for Service customers
• Schedule Service Job appointments and add to schedule
• Assist with Jobs for Service ( order parts, scheduling, job close out, job hours data)
• Assist in coordinating sub contractors with Work Orders and part shipments for Service

Basic Qualifications:

• 2+ years progressively responsible, related administrative experience
• Excellent PC (word-processing, spreadsheet) skills
• Efficient and timely performance of administrative assignments
• Ability to solve practical problems and carry out responsibilities under general supervision
• Ability to interact effectively at all levels as work in high stress situations.
• Strong customer relation skills
• Maintain a good working attitude

Preferred Qualifications:

• Manufacturer certification or product knowledge with CCure, Amag, Genetec, S2, Alarm.com, EST, DMP and Connect One

Compensation: $50 - 56K

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.