Security Service Technician

Pavion; Ashland (VA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is seeking a Security Service Technician to join our integration team. You will troubleshoot and resolve security system issues, serve as a technical escalation point, and support access control, video surveillance, and integrated security systems across our client base.

You will maintain detailed service documentation, strive for high first-time resolutions, and communicate professionally with customers while assisting fellow technicians as needed.

Qualifications

• High School Diploma or GED required.
• 3–5 years of experience in a similar technical role.
• Advanced experience with electronic security systems.
• Experience supporting multi‑platform access control and video systems.
• Strong understanding of networking fundamentals and system integration.
• Ability to work independently and manage complex service calls.
• Strong documentation, communication, and organizational skills.

Responsibilities

• Perform advanced troubleshooting and resolution of security system issues.
• Serve as a technical escalation point for complex service calls.
• Support access control, video surveillance, and integrated security systems.
• Maintain accurate and detailed service documentation.
• Ensure high first-time resolution rates and minimal system downtime.
• Provide professional customer communication and support.
• Assist and support other technicians as needed.

Skills

Networking fundamentals

Documentation

Communication

Organizational skills

Independence

Security systems knowledge

Education

High School Diploma or GED

Tools

Notifier

Ascom

Access control systems

Video surveillance systems

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more atwww.pavion.com

Pavion and our family of companies are seeking a talented and motivated Security Service Technician to join integration business unit.

Primary Responsibilities:

Perform advanced troubleshooting and resolution of security system issues

Serve as a technical escalation point for complex service calls

Support access control, video surveillance, and integrated security systems

Maintain accurate and detailed service documentation

Ensure high first-time resolution rates and minimal system downtime

Provide professional customer communication and support

Assist and support other technicians as needed

Basic Qualifications:

• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role

Advanced experience with electronic security systems

Preferred Platform Experience

Notifier

Ascom

Experience supporting multi-platform access control and video systems

Strong understanding of networking fundamentals and system integration

Ability to work independently and manage complex service calls

Strong documentation, communication, and organizational skills

Preferred Qualifications:

• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

The hourly pay range for this position is $25-40 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualifications

Skills

Behaviors

Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.