Service Coordinator

Welch Equipment; Denver (CO); Sur place; USD 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

STD, LTD, and Life insurance

Accrued Paid Sick Leave and Vacation

401(k) match

Résumé du poste

Welch Equipment Company, a premier provider of material handling solutions, seeks a Service Coordinator to manage service work orders, time entry into ADP, and daily communications with customers and technicians. This role supports dispatching, maintains WIP, and collaborates with internal teams to ensure timely service delivery.

The position is full-time, with standard business hours, offering benefits including STD/LTD/Life insurance, paid time off, and a 401(k) match.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Very organized with ability to multi-task and work with minimal supervision.
• Excellent written and verbal communication; customer-focused.

Responsabilités

• Process work orders for service provided by Welch Equipment Company.
• Collect technicians' worked time and enter into ADP.
• Answer incoming calls from Customers, technicians, and other employees.
• Communicate with customers on service calls, purchase orders and invoice disputes.
• Maintain a Work In Process (WIP) according to company policies.
• Coordinate with internal teams including technicians, parts, accounting, etc.
• Assist with dispatching and overflow service calls as needed.

Connaissances

Multitasking

Organizational skills

Communication skills

Customer-focused

Problem solving

Self-starter

Formation

High School diploma or GED

Outils

Microsoft Outlook

Microsoft Excel

Microsoft Word

Description du poste

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.

Our core values are:

• Customer Commitment
• Integrity & Accountability
• Act with Urgency
• Respect & Teamwork

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard!

Position Description

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Com pan y . This role also collects technicians worked time and enters into ADP . Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes.

Job Type and Schedule : Full time, M-F 8-hour shift

• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and Vacation
• 401(k) match
• Compensation Range : $23.00 - $28.00

Responsibilities

• Service coordinators are responsible for their assigned technician team
• Maintain a Work In Process (WIP) according to company policies and expectations.
• Monitor, collect , and input all technicians worked time daily.
• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.
• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc
• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.
• Ability to work in a constant state of alertness and safe manner
• Additional duties as assigned

Education and Experience

• Possess a High School diploma or General Education Degree (GED) required
• Proficient in Microsoft Suite (Outlook, Excel , and Word )
• Very organized
• Ability to multi-task
• Work with minimal supervision
• Problem s olving se lf- s tarter
• Excellent written and verbal communication skills
• Must be customer focused both internally and externally
• Must be flexible and able to adapt to varying workloads and environments

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