Service Coordinator

Welch Equipment Company; Denver (CO); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Life insurance

Paid sick leave

401(k) match

Paid vacation

Job summary

Welch Equipment Company is seeking a Service Coordinator to process work orders, collect technicians’ time, and handle customer calls in a fast-paced setting in Denver, Colorado. The role supports field technicians, uses ADP for time-tracking, and requires strong organizational skills.

Full-time, Monday–Friday, 8-hour shifts with benefits including STD/LTD/Life insurance, paid sick leave and vacation, and 401(k) match. Proficiency in MS Office and excellent communication are essential.

Qualifications

• High School diploma or GED required.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Very organized with ability to multi-task.
• Strong written and verbal communication; customer-focused.

Responsibilities

• Process work orders for service work in coordination with technicians and customers.
• Record technicians' time and enter into ADP.
• Answer incoming calls from customers, technicians, and employees; communicate daily needs (service calls, purchase orders, invoices).
• Maintain WIP and ensure accuracy of timecards; coordinate with internal teams.

Skills

Customer service

Communication

Organization

MS Office

Problem solving

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world’s #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.

Our core values are:

• Customer Commitment
• Integrity & Accountability
• Act with Urgency
• Respect & Teamwork

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard!

Position Description

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Com pan y . This role also collects technicians worked time and enters into ADP . Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes.

Job Type and Schedule

Full time, M-F 8-hour shift

• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and Vacation
• 401(k) match
• Compensation Range : $23.00 - $28.00

Responsibilities

• Service coordinators are responsible for their assigned technician team
• Maintain a Work In Process (WIP) according to company policies and expectations.
• Monitor, collect , and input all technicians worked time daily.
• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.
• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc
• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.
• Ability to work in a constant state of alertness and safe manner
• Additional duties as assigned

Education and Experience

• Possess a High School diploma or General Education Degree (GED) required
• Proficient in Microsoft Suite (Outlook, Excel , and Word )
• Very organized
• Ability to multi-task
• Work with minimal supervision
• Problem s olving se lf- s tarter
• Excellent written and verbal communication skills
• Must be customer focused both internally and externally
• Must be flexible and able to adapt to varying workloads and environments

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