Service Coordinator

LHH; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 45,000 - 60,000; Full time

Job summary

LHH is partnering with a client in Winston-Salem to fill a permanent Service Coordinator role. The position will work closely with office staff, maintenance and Field Technicians, onsite Monday to Friday 8-5, with full benefits.

Ideal candidates will have 3–5 years of experience as a Service Coordinator and scheduling/dispatching Technicians, plus ERP and Microsoft Excel proficiency. This onsite role offers stability and growth within a diverse team.

Qualifications

• 3–5 years experience as a Service Coordinator.
• 3–5 years experience scheduling and/or dispatching Technicians.
• ERP experience required.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as liaison between Sales Reps., customers and internal service and maintenance departments.
• Enter new order requests with all specifications including part numbers, customer information, etc.
• Receive parts requests and place POs with vendors.
• Schedule and dispatch Technicians for service and/or maintenance.
• Provide consistent customer updates throughout job’s lifecycle.
• Track each job through to completion using Dynamics.

Skills

Communication skills

Multi-tasking

Attention to detail

Tools

ERP systems

Microsoft Excel

Job description

LHH is partnering with a client in Winston‑Salem searching for a Service Coordinator! This role will work closely with office staff, maintenance and Field Technicians. This will be a permanent role with full benefits paying $45-60k depending on experience and will be onsite M-F 8-5. Must have prior experience dispatching and scheduling Technicians to be eligible for this opportunity!

Responsibilities

• Act as liaison between Sales Reps., customers and internal service and maintenance departments
• Enter new order requests with all specifications including part numbers, customer information, etc.
• Receive parts requests and place PO’s with vendors
• Schedule and dispatch Technicians for service and/or maintenance
• Provide consistent customer updates throughout job’s lifecycle
• Track each job through to completion using Dynamics

Qualifications

• 3-5 years experience as a Service Coordinator
• 3-5 years experience scheduling and/or dispatching Technicians
• ERP and Microsoft Excel experience required
• Strong communication skills and ability to multi-task
• Strong attention to detail and organizational skills