Office Manager

ColonialWebb Contractors Company; Glen Burnie (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Job summary

A leading HVAC contractor in Glen Burnie is seeking an Office Manager to provide support and leadership to the coordination team. The successful candidate will have strong leadership skills, a high school diploma, and experience in an HVAC office environment. Responsibilities include training team members, monitoring workloads, and delivering excellent customer service. This role offers competitive perks and a salary range of $80k-$90k annually. Join us to make a difference in our growing company.

Qualifications

• Possess high school diploma or equivalent.
• Demonstrate dependability and display a strong work ethic.
• Ability to perform multiple activities in a timely manner with high accuracy.

Responsibilities

• Provide daily guidance and support to the coordination team.
• Train and onboard Service Coordinators on current systems.
• Monitor workloads and service support by reviewing work orders.

Skills

Leadership skills

Excellent communication

Customer service skills

Problem-solving

Ability to work independently

Education

High school diploma or equivalent

Job description

ColonialWebb is seeking an Office Manager to join our Glen Burnie team! If you are service-oriented, enjoy supporting others, and have a passion for office leadership, we encourage you to apply. The ideal candidate will have prior experience in an HVAC office environment, along with demonstrated management and leadership experience.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives
• Pay range: $80k-$90k annually

What you will do:

• Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise
• Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures
• Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed
• Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement
• Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary
• Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency

What we are looking for:

• Possess high school diploma or equivalent
• Possess the leadership skills to motivate, create engagement and produce results through the coordination team
• Ability to follow a standardized process
• Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems
• Ability to work independently without direct supervision
• Possess the courage to make informed decisions
• Demonstrate dependability and display a strong work ethic
• Possess and demonstrate excellent communication and customer service skills
• Ability to perform multiple activities in a timely manner with high accuracy

EOE M/W/Disability/Vets

• Veterans and those with previous military experience are encouraged to apply

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese