Service Coordinator

TWC Services, Inc.; Smyrna (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sh́

Job summary

TWC Services, Inc. is a long‑standing leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment, with a people‑first approach. We are seeking a Service Coordinator to manage service requests, coordinate dispatch, and support technicians to ensure high‑quality, timely service.

Join a stable, employee‑focused company with 115+ years of experience, multiple offices in the Southeast, and growth opportunities through ongoing education, benefits, and career development.

Qualifications

• 0-2 years of technician support or dispatching experience.
• High School Degree or GED required.
• Strong communication and organizational skills.

Responsibilities

• Dispatching: schedule work, update dispatch board, ensure timely service.
• Client relations: maintain good client relations and communicate with clients and supervisor on issues.
• Service agreements: coordinate monthly Preventative Maintenance scheduling and understand client requirements.
• Technician administrative support: log work orders, obtain client approval, assist in parts procurement.

Skills

Dispatching

Client relations

Communication

Organization

Education

High School Diploma or GED

Tools

CRM software

Scheduling systems

Job description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

It is time for you to put your knowledge too work and start building a career!

What Success in our Service Coordinator Role Looks Like at TWC Services Inc.

Manages and coordinates service requests to ensure timely and efficient service delivery. Responsible for scheduling appointments, maintaining service records, and providing the highest level of client support.

Key Areas of Responsibility

• Dispatching: Coordinates with the managers to schedule work. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
• Client Relations: Maintains good client relations and provides clear communication to all external and internal clients. Notifies supervisor of any service issues and updates client websites as needed.
• Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements. Orders filters as needed.
• Technician Administrative Support: Gathers information from service technicians, accurately types and logs work orders, and acquires client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers.

Requirements:

Job Related Experience: 0-2 years of technician support or dispatching experienceor Equivalent Experience

Education: High School Degree or GED required.

We Offer:

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.