Service Coordinator

Home Instead; California (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Home Instead is seeking a full-time Office Coordinator in California, Missouri. This role involves fielding incoming calls, assisting clients and Care Professionals, and maintaining records. The ideal candidate will have a great attitude and a desire to enhance the lives of aging adults. Responsibilities include problem resolution, communication with management, and client introductions. The position requires a valid driver's license and the ability to pass a state background check.

Qualifications

• Desire to enhance the lives of aging adults and their families.
• Possess a valid driver's license.
• Able to clear state background check.

Responsibilities

• Reflect the values of DLSR, LLC.
• Answer each incoming call professionally.
• Assist with problem resolution for clients and Care Pros.
• Maintain accurate client and Care Pro records.
• Communicate concerns with management.
• Conduct introductions between Clients and Care Pros.

Skills

Bilingual

Sales experience

Great attitude

Job description

Hey! The last person in this position got promoted, and we need someone new to field incoming calls and help people get answers. This is a full-time office position from Friday through Tuesday. The Office Coordinator supports our administrative team, our Care Professionals, and our clients in a variety of ways to provide the highest quality service.

Responsibilities

• Reflect the values of DLSR, LLC (d.b.a. an independently owned and operated Home Instead Franchise)
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Assist with problem resolution with client and Care Pro issues
• Enter and maintain accurate client and Care Pro records in the operating system
• Communicate client and Care Pro concerns or problems with General Manager or other administrative staff members as appropriate
• Conduct introductions between Clients and Care Pros as needed

Qualifications

• A desire to enhance the lives of aging adults and their families in our community
• A great attitude
• Must possess a valid driver\'s license
• Must be able to clear state background check
• Bilingual a plus
• Sales experience a plus