Front Desk Administrator

Home Instead; Cleveland (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Home Instead is seeking an Administrative Assistant to support daily operations, answer calls, coordinate schedules, and assist with recruiting tasks. The role emphasizes strong communication and organizational skills in a local Home Instead franchise.

An ideal candidate will have a high school diploma, some related business experience, and a valid driver's license, with on-site duties in the Chattanooga area.

Qualifications

• High school graduation or the equivalent.
• One year of related business experience or an equivalent combination of education and work experience.
• Must possess a valid driver’s license.

Responsibilities

• Answer incoming calls in a friendly, professional, and knowledgeable manner and respond quickly to needs.
• Fill in on assignments/shifts that come open until a replacement care professional is found.
• Work effectively with Microsoft Outlook, Excel, and Word.
• Provide support to Recruitment & Engagement Coordinator by conducting phone screens, interviews, and other recruiting tasks.
• Oversee Care Professional expirations (anniversary dates, driver’s license and car insurance).
• Communicate changes in Client Shifts to the Client(s), Care Professional(s) and Client Care Coordinator(s) through Microsoft Outlook Email as needed.

Skills

Phone screening

Interviewing

Customer service

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Job description

Administrative Assistant Job Description

Home Instead® LV AT HM, Inc., d/b/a Home Instead

Objective

LV AT HM, INC. DBA Home Instead has been serving the local Chattanooga and surrounding areas for over 25 years. We are looking for a go-getter type of personality and someone who can adapt to changes quickly as this industry requires that. This is a full-time position (Monday-Friday 8:00AM-4:30PM) and you may be required to work some on call evenings and weekends if necessary.

Primary Responsibilities

• Reflect the core values of LV AT HM, Inc., (d.b.a. an independently owned and operated Home Instead franchise).
• Answering each incoming call in a friendly, professional, and knowledgeable manner and responding quickly to their needs.
• Answers calls promptly by second ring with: “Thank you for calling Home Instead, this is _______. How may I direct your call?”
• Fill in on assignments/shifts that come open until a replacement care professional is found.
• Work effectively with Microsoft Outlook, Excel, and Word.
• Ensure care logs for each client are picked up in a timely manner.
• Provide support to Recruitment & Engagement Coordinator by conducting phone screens, interviews, and other recruiting tasks.
• Oversee Care Professional expirations (anniversary dates, driver’s license and car insurance).
• Follow Up Touchpoints with Care Professionals.
• Communicate changes in Client Shifts to the Client(s), Care Professional(s) and Client Care Coordinator(s) through Microsoft Outlook Email as needed.
• Communicate client and Care Professional concerns or problems with the appropriate Key Player as needed.
• Demonstrate open and effective communication with owner, colleagues and Care Professionals.
• Ensure Home Instead standards are met and upheld.

Secondary Responsibilities

• Participate in quarterly Care Professional meetings.
• Perform any and all other functions deemed necessary.

Education/Experience Requirements

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.