Service Coordinator

HRBuffalo; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Major Holidays

Life Insurance

Short-Term Disability Insurance

Retirement Plan

Job summary

StaffBuffalo is seeking a Service Coordinator to manage service calls, coordinate technicians, and communicate with customers in a fast-paced environment.

The role is full-time and on-site in the Buffalo-Niagara Falls area, with a compensation range of $20.00–$24.00 per hour and benefits including health, dental, and retirement plans.

Qualifications

• Strong organizational and time-management abilities.
• Clear and professional communication with customers and colleagues.
• Experience coordinating schedules and service calls is preferred.

Responsibilities

• Schedule service calls, technician assignments, installations, repairs, and maintenance.
• Communicate with customers to confirm needs and provide updates.
• Maintain accurate service records and status updates in internal systems.
• Coordinate resources with technicians and operations leadership.
• Handle customer inquiries and support special projects.

Skills

Organizational skills

Time management

Communication skills

Customer service

Scheduling software

CRM systems

Detail-oriented

Team player

Tools

Scheduling software

CRM systems

Job description

Are you highly organized, customer-focused, and the kind of person who enjoys keeping people, schedules, and priorities moving in the right direction? StaffBuffalo is partnering with a well-established, family-oriented service organization in the Buffalo-Niagara Falls area to hire a Service Coordinator, offering $20.00–$24.00 per hour. This is an excellent opportunity for someone who enjoys working at the center of a busy operation, communicating with customers and technicians, and making sure service calls are scheduled, tracked, and completed efficiently.

As the Service Coordinator, you'll serve as a key connection between customers, field technicians, and the internal operations team. You'll coordinate service calls, assign technicians, manage changing schedules, communicate updates to customers, and help ensure installations, repairs, and maintenance work move smoothly from request through completion. This role requires someone who can stay organized when priorities shift, communicate clearly, and take ownership of details without losing sight of the bigger picture.

The ideal Service Coordinator is dependable, proactive, and comfortable working in a fast-paced service environment where every day can bring different challenges. If you enjoy solving problems, working with people, and being the person others rely on to keep operations organized, this could be a great next step.

This is a full-time, on-site position in the Buffalo-Niagara Falls area.

Key Responsibilities

• Schedule and coordinate service calls, technician assignments, installations, repairs, and preventative maintenance work.
• Communicate directly with customers to confirm service needs, provide scheduling updates, and follow up on completed work.
• Prioritize work orders and adjust technician schedules as customer needs and operational priorities change.
• Maintain accurate service records, job documentation, customer information, and status updates within internal systems.
• Collaborate closely with technicians and operations leadership to coordinate resources and keep service workflows moving efficiently.
• Handle incoming customer inquiries, assist with basic issue resolution, and support special projects and continuous service improvements.

Qualifications

• Previous experience in service coordination, dispatching, operations support, customer service, facilities support, or a related position preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities at once.
• Excellent phone, email, and interpersonal communication skills.
• Customer-focused approach with strong problem-solving abilities and professional follow-through.
• Comfortable working with scheduling software, CRM systems, and other office technology.
• Strong attention to detail and ability to maintain accurate service documentation.
• Experience within commercial service, mechanical equipment, facilities, HVAC, refrigeration, food equipment, or a similar environment is beneficial but not required.
• Reliable, adaptable, and comfortable working in a fast-paced, team-oriented environment.
• Competitive compensation of $20.00–$24.00/hour, depending on experience
• Health Insurance with Employer Contribution
• Dental Insurance with Employer Contribution
• Vision Insurance with Employer Contribution
• Paid Time Off
• Paid Major Holidays
• Life Insurance
• Short-Term Disability Insurance
• Retirement Plan with Employer Contribution
• Stable, team-oriented work environment with long-term growth potential

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.