Service Coordinator

Western Heating & Air Conditioning; Boise (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

Western Heating & Air Conditioning seeks a Residential Dispatcher / Service Admin to join our Residential Service Department in Boise, Idaho. This full-time role offers overtime opportunities and on-call evenings/weekends to support efficient operations and top customer service.

You will manage daily dispatch, coordinate with technicians and other offices, and perform backend admin tasks to keep the service department running smoothly and aligned with company goals.

Job description

Residential Dispatcher / Service AdminCompensation: Starting at $20 per hour, DOE, hourly pay and performance incentivesJob-Type: Full Time (with some overtime, possibility of on-call evening and weekends)Western is seeking to add to our existing team of Residential Dispatchers & Service Admins in our Residential Service Department. Our Dispatchers are responsible for running the day-to-day operation of the service department, and assuring we hit key company & departmental objectives. This position offers an excellent opportunity for a dedicated professional to contribute to our company’s success and grow within our organization.Key Responsibilities· Daily Dispatch: Oversee the past, current, and future day schedule to assure all clients & technicians are adequately supplied and prepared for their jobs, ensure the upmost efficiency of technician routing & opportunity capture, work with a variety of other departments to assure smooth client handoff & tasks resolution.· Service Admin: Complete a variety of tasks necessary to allow the department to run efficiently and effectively, these items are largely “backend” without direct impact on the current days schedule.· Supervision: Supervise assigned technicians to assure they are adhering to company policies and procedures.· Team Collaboration: Work closely with technicians, leads, and other office personnel on a variety of collaborative matters.· Continued Education: Stay updated on industry best practices and participate in training sessions to enhance skills and knowledge in a variety of areas.· Other Duties as Assigned