Dispatch Coordinator

Walker Property Services, LLC; Town of Florida (NY); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid vacation and holidays

Opportunities for referral bonuses

Job summary

Walker Property Services, LLC is seeking a Dispatch Coordinator in New York to manage maintenance requests with precision. Responsibilities include answering client calls, creating work orders, and dispatching appropriate personnel. The ideal candidate has logistics coordination experience and strong problem-solving skills. This position offers competitive pay ($15-$18 hourly), performance bonuses, and benefits such as health insurance and 401(k) matching. Join a dynamic team committed to delivering exceptional service to clients.

Qualifications

• Experience in dispatching or coordinating logistics in a fast-paced environment.
• Ability to manage multiple tasks simultaneously with high accuracy.
• Strong problem-solving skills to troubleshoot delays.

Responsibilities

• Answer incoming calls and emails from clients reporting facility issues.
• Create work orders with high accuracy and urgency.
• Dispatch technician or vendor based on trade and availability.

Skills

Dispatching or coordinating logistics experience

Multitasking with accuracy

Strong problem-solving skills

Proficiency in dispatch software

Collaborative team skills

Project management experience

Job description

Join Walker Property Services, LLC as a Dispatch Coordinator, a vital role where you'll handle maintenance requests with precision and dispatch the right vendors or teams to ensure high-quality service. Your efforts will be key in maintaining our commitment to excellence, acting as a crucial touchpoint from the first call to the final follow-up. We trust that your contributions will empower us to continue delivering exceptional service to our valued clients. At Walker Property Services, your dedication and expertise are truly valued. We offer competitive pay, performance bonuses, and comprehensive benefits, including health insurance and 401(k) matching. You'll benefit from paid vacation and holidays, plus opportunities for referral bonuses. Our emphasis on innovation and professional development means you’ll have the support to grow within our dynamic team. Ready to contribute to our success and deliver top-tier service to Fortune 500 clients? Let’s make a difference together.

Responsibilities

• Answer incoming calls and emails from clients reporting facility issues
• Create work orders with a high level of accuracy and urgency
• Taking detailed notes on every call
• Dispatch the appropriate technician or vendor based on trade, availability, and geography
• Monitor progress, troubleshoot delays, and elevate issues when needed
• Maintain regular contact with clients and vendors to ensure clear communication
• Confirm resolution and satisfaction before closing out any job
• Document quality concerns and assist with continuous service improvement efforts
• Participate in team huddles, process improvement discussions, and quality reviews
• Project Management from inception to job completion

Qualifications

• Experience in dispatching or coordinating logistics in a fast-paced environment is preferred
• Ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail
• Strong problem-solving skills to troubleshoot delays and elevate issues when necessary
• Proficiency in using dispatch software and other relevant technology tools preferred
• Ability to work collaboratively in team settings and contribute to process improvement discussions
• Experience in project management from inception to completion, ensuring timely and quality outcomes, preferred

Compensation: $15-$18 hourly