Service Coordinator

ROBERTSON MORRISON INC; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Robertson Morrison, Inc. is seeking a Service Coordinator to act as the central point of communication between customers, service technicians, and internal teams.

This role coordinates service appointments, residential service agreements, technician support, and day-to-day operations of the Service Department. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where no two days are the same.

Qualifications

• Associate's degree or equivalent education preferred.
• Military experience is a plus.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Detail-oriented with strong problem-solving abilities.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently while collaborating effectively with multiple departments.

Responsibilities

• Schedule service and maintenance appointments while maximizing technician efficiency.
• Review completed service work orders and coordinate any additional customer needs.
• Manage residential service agreement estimates, renewals, and customer communications.
• Contact customers to schedule preventative maintenance appointments.
• Order maintenance and repair parts from suppliers.
• Process warranty claims and coordinate warranty returns.
• Monitor and maintain service department parts inventory.
• Process and post shop pick tickets to the appropriate jobs.
• Help identify opportunities to improve operational efficiency and recommend process improvements.
• Coordinate work schedules to ensure phone coverage during normal business hours.

Skills

Customer-first mindset

Organizational skills

Time management

Problem solving

Communication skills

Education

Associate's degree or equivalent

Military experience

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Job Description

Job Description

Join a Company Where Integrity, Family, and People Come First

For generations, Robertson Morrison, Inc. has been more than a trusted mechanical contractor - we have been a family-owned company built on integrity, quality workmanship, and lasting relationships. Our reputation throughout the community has been earned through decades of dependable service, honest business practices, and a commitment to exceeding our customers' expectations.

At Robertson Morrison, we believe our employees are the foundation of our success. We foster a collaborative, employee-driven workplace where every team member is respected, supported, and encouraged to grow. We value teamwork, accountability, and a shared commitment to delivering exceptional service. When you join our team, yo0 are not just taking a job - you are becoming part of a company that invests in its people and values the contributions each employee makes every day.

If you're looking for a rewarding career with a stable, respected organization where your work truly makes a difference, we would love to hear from you.

Position Summary

The Service Coordinator serves as the central point of communication between our customers, service technicians, and internal departments. As the first point of contact for customers requesting service, this role is essential to delivering the exceptional customer experience Robertson Morrison is known for.

This position is responsible for coordinating service appointments, managing residential service agreements, supporting technicians with scheduling and inventory, and ensuring the efficient day-to-day operation of the Service Department. The ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced environment where no two days are the same.

Primary Responsibilities

• Schedule service and maintenance appointments while maximizing technician efficiency.
• Review completed service work orders and coordinate any additional customer needs.
• Manage residential service agreement estimates, renewals, and customer communications.
• Contact customers to schedule preventative maintenance appointments.
• Order maintenance and repair parts from suppliers.
• Process warranty claims and coordinate warranty returns.
• Monitor and maintain service department parts inventory.
• Process and post shop pick tickets to the appropriate jobs.
• Help identify opportunities to improve operational efficiency and recommend process improvements.
• Coordinate work schedules to ensure phone coverage during normal business hours.

Qualifications

• Associate's Degree, equivalent education, military experience, or vocational training preferred.
• Experience in a service, construction, or HVAC environment is a plus.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks.
• Detail-oriented with strong problem-solving abilities.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently while collaborating effectively with multiple departments.

What You will Find at Robertson Morrison

• A family-owned company with a proud history and strong community roots.
• A culture founded on integrity, respect, teamwork, and accountability.
• A supportive, employee-focused work environment where your ideas and contributions matter.
• Opportunities for professional growth and long-term career development.
• The stability and security of an established company with an outstanding reputation.
• A team committed to providing exceptional customer service and supporting one another every step of the way.

If you enjoy helping people, staying organized, solving problems, and being part of a team that takes pride in delivering exceptional service, we would love to welcome you to the Robertson Morrison family. Join us and help continue the tradition of excellence that has defined our company for generations.

Company Description

For generations, Robertson Morrison, Inc. has been more than just a trusted mechanical contractor - we have been a family-centered company built on integrity, craftsmanship, and lasting relationships. Our reputation in the community has been earned through decades of honest work, exceptional customer service, and a commitment to doing what is right.